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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
201,065
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AVG. MONTH
1,637
Total Reviews
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SINCE 2004
5,136
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,136 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3086
  • 4
    1035
  • 3
    421
  • 2
    134
  • 1
    241
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  • “
    Generali Global Assistance policy: Custom

    Trip was canceled by operator due to outbreak of plague in Madagascar. Claim filed 10/16 to recover airfare and acknowledged. Have heard nothing since.

    Rochelle from GA
    Review Received: November 10, 2017
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback. We apologize for any delays as we take customer service and the claims review process very seriously. We’re currently experiencing unprecedented claim and call volumes as a result of this year’s hurricane season, natural disasters and other events and appreciate your patience during this time. Your claim has since been finalized and a dedicated team member has reached out to you regarding your case. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Custom

    Well, you were very highly recommended on line. Previously, for my foreign Holliday's I had used seven corners as my carrier. While the customer service levels had been inconsistent, I don't like change, so I continued to use them. However, on my last trip to South America I had a,delay of flight for over 5 hours, so filed a claim seven corners claims gave me very poor service. Very unhappy with them, which brought me to you. The customer service rep handling my call gave me excellent service. Will use you again. Thanks

    Jeffrey from TX
    Review Received: November 9, 2017
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thank you so much for your positive review! We’re pleased we met your expectations and hope you’ll travel with us again.

    “
    Generali Global Assistance policy: Custom

    I did not need the CSA travel insurance policy until after my return flight home when I called their customer service to file a claim for travel delay and was told no claim was possible. My original flight to Houston was from Basel, Switzerland to Paris on HOP, a regional carrier for Air France. It was delayed for two hours for mechanical problems, causing me to miss my Delta connection from Paris to Houston, where I was scheduled to arrive at 2 PM on 10/28/17. Because they caused me to miss the flight I was re-booked from Paris to Chicago, then from Chicago to Houston, and I arrived at 11 PM on 10/28/17. CSA told me that I could not file a claim for flight delay, despite spending hours in Charles de Gaulle airport, plus more time in O'Hare, resulting in a 9 hour delay in my arrival home. CSA, despite claiming to offer coverage for travel delays of more than 6 hours, did nothing to help. I would not recommend their service to any other traveler.

    Jo from TX
    Review Received: November 4, 2017
    Was this review helpful?
    8 out of 8 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback. We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. The plan you purchased includes a Travel Delay coverage that can provide reimbursement for certain out-of-pocket expenses you might have incurred while delayed for six hours or more, such as meals, local transportation, hotel stays and telephone calls. The plan you purchased can also provide coverage for additional expenses you incurred to return home or catch up with your scheduled trip if your trip is interrupted due to a covered reason, such as a flight delay resulting from mechanical breakdown. While our plans are unable to provide payment for general trip inconvenience, we never discourage our customers from filing claims if you incurred additional expenses and wish to seek reimbursement. If you have any additional questions or concerns, please reach out to us at the number or email provided above.

    “
    Generali Global Assistance policy: Custom

    I chose your company because of the policies you offered versus other companies.
    However, I can tell you that each time I called- and no matter whom I spoke, they were not enthusiastic, very monotone and could have represented your company better, versus some of the enthusiastic positive customer service reps from the 2 other companies I called.
    However, they were helpful with needed information.

    na from FL
    Review Received: November 4, 2017
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    We’re sorry to hear about your negative experience and apologize for not meeting your expectations. If there’s anything we can do to help, please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com.

    “
    Generali Global Assistance policy: Custom

    Any advice on moving the claim forward with CSA? I haven't heard a word from them since I mailed in it a month ago...

    John from WA
    Review Received: November 1, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful

    Review Updated: 11/29/2017

    As far as the claims process, the company didn't get back to me until you joggled them.

    As far as the claim, they got it done correctly.

    Response from Generali Global Assistance

    Thank you for sharing your feedback. We apologize for the delay as we take customer service and the claims review process very seriously. We’re currently experiencing unprecedented claim volumes as a result of this year’s hurricane season, natural disasters and other events. We appreciate our customers’ patience as we work through claims that are taking longer than usual. Your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Custom

    Easy to purchase. Customer Service was friendly and efficient.

    Linda from NM
    Review Received: October 29, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your positive review!

    “
    Generali Global Assistance policy: Custom

    They were very easy to deal with

    Robert from NY
    Review Received: October 26, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your positive review!

    “
    Generali Global Assistance policy: Custom

    Customer service(I do believe her name was Brittan)was excellent...she answered all my inquiries, explained the benefits and made the whole process extremely easy(first time purchasing travel insurance). I actually had the please of dealing with her a few times as there was a little glitch in the electronic purchasing which she handled and made me feel at ease that everything was handled...all at a great price!!

    Deborah from OH
    Review Received: October 24, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive rating!

    “
    Generali Global Assistance policy: Custom

    Awesome offerings! Will use your company again in the future for all vacation travel insurance.

    Susan from GA
    Review Received: October 23, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive rating!

    “
    Generali Global Assistance policy: Custom

    THIS IS TOTALLY NON-CONFIDENCE INSPIRING!! I cancelled the policy application the day after applying for it. If this is indicative of your claim processing process, you stink. Synchronize your computer systems!!!!!!!!!

    Randall from WI
    Review Received: October 22, 2017
    Was this review helpful?
    2 out of 4 people found this review helpful
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