See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Our purchase of John Hancock bronze star was easy to use and we received a prompt refund with submission of required documentation.
Excellent service. I would purchase their policy on my next trip
You have a good policy here but the logistics over what will be a small claim of 58 euros is not good. By that I mean I bought one policy and then when making the Claim there are suddenly two separate groups, those dealing with the sickness and those dealing with the payout. You should have one person designated who will take you through both processes and not have it feel as though you have 2 separate claims. You don't know where one group ends and the other begins and you have to explain all the details a second time.
Our trip was, for us, a considerable investment, so we felt that insurance was necessary for our peace of mind. Everything went well, so, happily, we didn't need to make a claim.
What I would suggest is, like some insurance companies, if a person did not need to make a claim, they could get back a small rebate? Just sayin'.
We wish the charges for Health coverage specially for the SENIORS is more affordable and less expensive because of limited income .
The person I called when we first signed up was knowledgeable and clear. The information on your website was helpful and well organized for fining the right plan, and then I appreciated the opportunity to discuss our choice briefly with customer service. We felt confident in purchasing a policy through Square Mouth because of the clarity, extent of details provided, available help, and the paperwork that we received promptly.Thanks!
My claim was handled promptly without any issues. Very easy and I would take them again.
Did not expect to get sick on the trip---bought the insurance just in case for other reasons
glad I did
Review Updated: 05/12/2018
fast service thank you
I missed my cruise and hotel stay due to an a northeastern storm. I submitted a claim and was issued a full refund without any issues. Will definitely use this company again.
The search engine at Square Mouth is exceptionally simple to use. The ratings by our travel service and from individual acquaintances and our own experience all combine to make us confident that Square Mouth has given us reliable coverage with integrity.
Last updated: July 6, 2026