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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
201,065
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AVG. MONTH
1,637
Total Reviews
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SINCE 2004
5,137
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,137 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3087
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    1035
  • 3
    421
  • 2
    134
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  • “
    Generali Global Assistance policy: Custom

    This was a great experience. I have already recommended it to others.

    S and S from FL
    Review Received: July 17, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your positive review! We’re so pleased we met your expectations.

    “
    Generali Global Assistance policy: Custom

    Easy to purchase

    Kenneth from IL
    Review Received: July 13, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive rating!

    “
    Generali Global Assistance policy: Custom

    We had to cancel our trip six days before leaving, due to a major problem with my wife that required a two week hospital stay. My wife came home from the hospital on Jun 8 and I sent my claim with all the backup info for filing on June 14.
    The claim amounted to less than $300.00 . It could have been $4000.00 had I not gotten a last minuet replacement for our trip.
    I paid $401.00 for the insurance and expect no run around.
    Today they're asking for more info. on a $62.00 charge. I provided more information than was needed.
    I used other travel insurance co. in the past & they always paid quickly if needed.

    robert from NJ
    Review Received: July 10, 2017
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com.

    “
    Generali Global Assistance policy: Custom

    The only concern I had was after I bought the insurance two tropical depressions formed. I felt more reassured because I bought the policy but was still a little worried.
    In the end everything went extremely well except for the airline. The airline was a cheap airline that had hidden costs for luggage I was not aware of.

    RANDALL from TX
    Review Received: July 6, 2017
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your positive review! As a policyholder, if you ever have questions about coverages that are available to you, feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com.

    “
    Generali Global Assistance policy: Custom

    They were fine. I called them to make sure I understood the pre existing condition - my husband has a stent but they said it wasn't a pre existing condition. Luckily didn't have to test what they said!

    Carolyn from FL
    Review Received: July 2, 2017
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive review, we’re glad your travels went smoothly!

    “
    Generali Global Assistance policy: Custom

    I did not speak to CSA until after my scheduled departure date was cancelled but did not have the option of that choice so I rated CSA 4 stars.

    Kathleen from NJ
    Review Received: June 25, 2017
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback. We’re sorry to hear you had to cancel your trip. If you have any questions about completing your claim forms or the claims process in general please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com and a dedicated team member will be happy to assist.

    “
    Generali Global Assistance policy: Custom

    I did not speak to CSA prior to departure which is why I rated it 4 stars.
    I had norther option.
    I spoke to CSA after my trip was cancelled.

    Kathleen from NJ
    Review Received: June 25, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback. We’re sorry to hear you had to cancel your trip. If you have any questions about completing your claim forms or the claims process in general please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com and a dedicated team member will be happy to assist.

    “
    Generali Global Assistance policy: Custom

    Easy to purchase. Felt we could count on them in case of problems.

    Linda from NM
    Review Received: June 17, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the positive rating!

    “
    Generali Global Assistance policy: Custom

    Excellent company
    And will use again and recommend to friendd

    Robert from NJ
    Review Received: June 17, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive review! We’re so pleased we’ve met your expectations.

    “
    Generali Global Assistance policy: Custom

    I filed all the paperwork per CDAs instructions and have not gotten a response

    Ms Jackson from MD
    Review Received: June 16, 2017
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    4 out of 4 people found this review helpful

    Review Updated: 07/14/2017

    It took a while for an I initial response but then things moved swiftly

    Response from Generali Global Assistance

    We apologize for not meeting your expectations as we take customer service and the claims review process very seriously. Our goal is to process claims within two weeks from the time that they're received and we're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.

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