Trips Protected
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SINCE 2004
204,530
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AVG. MONTH
1,220
Total Reviews
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SINCE 2004
5,210
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,210 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    1042
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    432
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  • Generali Global Assistance policy: Custom

    It was an easy task to get the insurance. ALl my questions were answered. I'm glad I didn't have to use it.

    Marcy from AZ
    Review Received: January 4, 2018
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Agent was kind and personal which was very helpful to talk to when we experienced the stressful the flight delayed.

    H. Franklin from TX
    Review Received: December 27, 2017
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Glad we had coverage as I broke my collarbone skiing in Canada and we had to go to Emergency and return home early. It was confusing when I called about filing a claim as I needed to go through some other division. Now, I have to wait for evidence from USA carriers stating I had no other/out-of-county coverage before I can prepare the forms and file the claim. Seems like it's going to take some time. I trust that CSA will cover in-covered medical/doctor/Rx expenses, and trip interruption.
    Thanks for asking.
    Barbara

    B Johnson from WA
    Review Received: December 24, 2017
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    My wife was unable to go because of doctor's orders. When I called the insurance, they said it would not cover the trip. I went anyway, but lost $4500 for what I paid for my wife's trip.

    Insurance companies have a way of wiggling out of every case.

    Dianne from TX
    Review Received: December 24, 2017
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    11 out of 13 people found this review helpful
    Generali Global Assistance policy: Custom

    I've purchased CSA Travel Protection before and it's always easy and straightforward. The agent is very helpful and explains everything and doesn't try to oversell. I did have to use it once due to a death in the family and they were so easy to work with and took wonderful care of me. Fortunately, I've not have to used it other times but have been able to enjoy my trip with the comfort of knowing it was there if I did need it.

    Elaine

    Elaine from CA
    Review Received: December 9, 2017
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    1 out of 2 people found this review helpful
    Generali Global Assistance policy: Custom

    Policy had to be cancelled due to illness of family member weeks before travel In contact with CSA to hopefully get insurance payment refunded. So far interaction has been OK, but not yet settled.
    Len Calone

    Leonard from NY
    Review Received: December 2, 2017
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    0 out of 3 people found this review helpful
    Generali Global Assistance policy: Custom

    It was good. No complain

    Amy from PA
    Review Received: December 2, 2017
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    24 Hour Travel Protection people were called upon checking in at local medical clinic while on vacation for severe gastrointestinal infection. We've only recently returned from our trip and intend to file claim with Medicare which I understand is the first step before filing claim with CSA. The Travel Protection team has been very helpful to date and we would most definitely recommend Squaremouth to other travelers searching for a travel protection plan.

    Frank from CA
    Review Received: November 24, 2017
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    4 out of 4 people found this review helpful
    Response from Generali Global Assistance

    We appreciate your positive rating, though we’re sorry to hear about the circumstances surrounding your claim. If you would like any assistance completing your claim forms or if you have any questions about the claims process, please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com and a dedicated team member will be happy to assist.

    Generali Global Assistance policy: Custom

    I appreciate the peace of mind having the policy gave me.
    I will keep you in mind for future trips.
    Thank you

    Paris from CA
    Review Received: November 20, 2017
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thank you for traveling with us and for your positive review!

    Generali Global Assistance policy: Custom

    We felt very protected on our trip.We are seniors and expect the unexpected.All went well.We have already purchased a plan for our next cruise to the Bahamas late March 2018. Keep It Up,We'll Keep Coming Back!

    Patricia from NH
    Review Received: November 19, 2017
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    We’re happy to hear you had a great trip! Thanks for sharing your positive feedback!

Last updated: July 6, 2026