Trips Protected
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SINCE 2004
204,530
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AVG. MONTH
1,220
Total Reviews
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SINCE 2004
5,210
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,210 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3132
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    1042
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    432
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    139
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  • Generali Global Assistance policy: Custom

    Awesome offerings! Will use your company again in the future for all vacation travel insurance.

    Susan from GA
    Review Received: October 23, 2017
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    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive rating!

    Generali Global Assistance policy: Custom

    THIS IS TOTALLY NON-CONFIDENCE INSPIRING!! I cancelled the policy application the day after applying for it. If this is indicative of your claim processing process, you stink. Synchronize your computer systems!!!!!!!!!

    Randall from WI
    Review Received: October 22, 2017
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    2 out of 4 people found this review helpful
    Generali Global Assistance policy: Custom

    Arranging the policy went smoothly. I had a few questions that were answered satisfactorily. I didn't need to use the policy, but it released me from some disquiet since I was traveling differently from my other travels over the years.

    Thank you.

    Douglas from WA
    Review Received: October 20, 2017
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive review!

    Generali Global Assistance policy: Custom

    Squaremouth was recommended by Travel with Alan, the travel agency we booked our cruise with. It's always good to have travel insurance. Judy

    Judith from WA
    Review Received: October 13, 2017
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive rating!

    Generali Global Assistance policy: Custom

    I have purchased insurance from this company multiple times. I think that they offer value for the money, and they have always been very responsive to my questions. I would recommend them to other travelers.

    Dianne from MA
    Review Received: October 9, 2017
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive review! We’re happy we’ve been able to help!

    Generali Global Assistance policy: Custom

    I had some questions about the various insurance offered. The person I spoke to was very helpful. I have recommended your company to two of my friends who have purchased coverage for our next trip with you. So far we have not had to make a claim. May our luck continue.

    Carlotta from MA
    Review Received: October 9, 2017
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive rating!

    Generali Global Assistance policy: Custom

    I was able to easily apply for the coverage on line. With respect to in-trip contact, I injured my foot during my trip and sought medical attention. I subsequently contacted customer service to advise them of the incident and the actions I had taken. The individual with whom I spoke was helpful in telling me what course of action I needed to take, and arranged to have claim forms forwarded to me.

    RONALD from OH
    Review Received: October 2, 2017
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    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive review. We’re sorry to hear about your injury but are happy you’ve received the assistance you were looking for. If you have any additional questions or concerns about your claim, please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com.

    Generali Global Assistance policy: Custom

    james from WA
    Review Received: September 25, 2017
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    6 out of 6 people found this review helpful

    I followed instructions for submission of a claim, including proof of expense. I received the exact amount requested. The time elapsed between submission and receipt of a check was short. It was done very well.

    Generali Global Assistance policy: Custom

    I appreciated speaking with the CSA Travel Protection customer service person as he really understood my needs and matched then with the least expensive policy that gave me all the benefits I needed. No overselling at all!

    Elaine from CA
    Review Received: September 24, 2017
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    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    We’re so happy we were able to help, thank you for the positive review!

    Generali Global Assistance policy: Custom

    I was able to get the policy I wanted/needed without a hassle.

    Lynn from NY
    Review Received: September 19, 2017
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive review!

Last updated: July 6, 2026