Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3169
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    1049
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    438
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    139
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  • Generali Global Assistance policy: Custom

    I am always pleased with my experiences with CSA. Thank you. Dianne

    Dianne from VT
    Review Received: March 6, 2018
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    Customer service was very pleasant and helpful in obtaining my travel protection policy.

    Donna from KY
    Review Received: March 1, 2018
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    They were a bit slow in getting back to me when I sent a question via email - took several days for a response.

    Ringtail from UT
    Review Received: February 20, 2018
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    It was an easy task to get the insurance. ALl my questions were answered. I'm glad I didn't have to use it.

    Marcy from AZ
    Review Received: January 4, 2018
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Agent was kind and personal which was very helpful to talk to when we experienced the stressful the flight delayed.

    H. Franklin from TX
    Review Received: December 27, 2017
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Glad we had coverage as I broke my collarbone skiing in Canada and we had to go to Emergency and return home early. It was confusing when I called about filing a claim as I needed to go through some other division. Now, I have to wait for evidence from USA carriers stating I had no other/out-of-county coverage before I can prepare the forms and file the claim. Seems like it's going to take some time. I trust that CSA will cover in-covered medical/doctor/Rx expenses, and trip interruption.
    Thanks for asking.
    Barbara

    B Johnson from WA
    Review Received: December 24, 2017
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    My wife was unable to go because of doctor's orders. When I called the insurance, they said it would not cover the trip. I went anyway, but lost $4500 for what I paid for my wife's trip.

    Insurance companies have a way of wiggling out of every case.

    Dianne from TX
    Review Received: December 24, 2017
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    11 out of 13 people found this review helpful
    Generali Global Assistance policy: Custom

    I've purchased CSA Travel Protection before and it's always easy and straightforward. The agent is very helpful and explains everything and doesn't try to oversell. I did have to use it once due to a death in the family and they were so easy to work with and took wonderful care of me. Fortunately, I've not have to used it other times but have been able to enjoy my trip with the comfort of knowing it was there if I did need it.

    Elaine

    Elaine from CA
    Review Received: December 9, 2017
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    1 out of 2 people found this review helpful
    Generali Global Assistance policy: Custom

    Policy had to be cancelled due to illness of family member weeks before travel In contact with CSA to hopefully get insurance payment refunded. So far interaction has been OK, but not yet settled.
    Len Calone

    Leonard from NY
    Review Received: December 2, 2017
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    0 out of 3 people found this review helpful
    Generali Global Assistance policy: Custom

    It was good. No complain

    Amy from PA
    Review Received: December 2, 2017
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    0 out of 1 people found this review helpful

Last updated: September 22, 2026