Generali Travel Insurance Reviews

We appreciate your positive rating, though we’re sorry to hear about the circumstances surrounding your claim. If you would like any assistance completing your claim forms or if you have any questions about the claims process, please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com and a dedicated team member will be happy to assist.

Thank you for traveling with us and for your positive review!

We’re happy to hear you had a great trip! Thanks for sharing your positive feedback!

Thank you for sharing your feedback and for the positive rating! We apologize for any delays as we take customer service and the claims review process very seriously. We’re currently experiencing unprecedented claim and call volumes as a result of this year’s hurricane season, natural disasters and other events and appreciate your patience during this time. We highly encourage customers to download our claim forms at www.csaclaims.com and send digital claim packets to claims@csatravelprotection.com. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.

Thank you for the positive review!

Thank you for sharing your feedback. We apologize for any delays as we take customer service and the claims review process very seriously. We’re currently experiencing unprecedented claim and call volumes as a result of this year’s hurricane season, natural disasters and other events and appreciate your patience during this time. Your claim has since been finalized and a dedicated team member has reached out to you regarding your case. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.

Thank you so much for your positive review! We’re pleased we met your expectations and hope you’ll travel with us again.

Thank you for your feedback. We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. The plan you purchased includes a Travel Delay coverage that can provide reimbursement for certain out-of-pocket expenses you might have incurred while delayed for six hours or more, such as meals, local transportation, hotel stays and telephone calls. The plan you purchased can also provide coverage for additional expenses you incurred to return home or catch up with your scheduled trip if your trip is interrupted due to a covered reason, such as a flight delay resulting from mechanical breakdown. While our plans are unable to provide payment for general trip inconvenience, we never discourage our customers from filing claims if you incurred additional expenses and wish to seek reimbursement. If you have any additional questions or concerns, please reach out to us at the number or email provided above.

We’re sorry to hear about your negative experience and apologize for not meeting your expectations. If there’s anything we can do to help, please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com.

Thank you for sharing your feedback. We apologize for the delay as we take customer service and the claims review process very seriously. We’re currently experiencing unprecedented claim volumes as a result of this year’s hurricane season, natural disasters and other events. We appreciate our customers’ patience as we work through claims that are taking longer than usual. Your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.