Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3169
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    1049
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    438
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    139
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  • Generali Global Assistance policy: Custom

    Easy to purchase. Customer Service was friendly and efficient.

    Linda from NM
    Review Received: October 29, 2017
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your positive review!

    Generali Global Assistance policy: Custom

    They were very easy to deal with

    Robert from NY
    Review Received: October 26, 2017
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your positive review!

    Generali Global Assistance policy: Custom

    Customer service(I do believe her name was Brittan)was excellent...she answered all my inquiries, explained the benefits and made the whole process extremely easy(first time purchasing travel insurance). I actually had the please of dealing with her a few times as there was a little glitch in the electronic purchasing which she handled and made me feel at ease that everything was handled...all at a great price!!

    Deborah from OH
    Review Received: October 24, 2017
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    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive rating!

    Generali Global Assistance policy: Custom

    Awesome offerings! Will use your company again in the future for all vacation travel insurance.

    Susan from GA
    Review Received: October 23, 2017
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    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive rating!

    Generali Global Assistance policy: Custom

    THIS IS TOTALLY NON-CONFIDENCE INSPIRING!! I cancelled the policy application the day after applying for it. If this is indicative of your claim processing process, you stink. Synchronize your computer systems!!!!!!!!!

    Randall from WI
    Review Received: October 22, 2017
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    2 out of 4 people found this review helpful
    Generali Global Assistance policy: Custom

    Arranging the policy went smoothly. I had a few questions that were answered satisfactorily. I didn't need to use the policy, but it released me from some disquiet since I was traveling differently from my other travels over the years.

    Thank you.

    Douglas from WA
    Review Received: October 20, 2017
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive review!

    Generali Global Assistance policy: Custom

    Squaremouth was recommended by Travel with Alan, the travel agency we booked our cruise with. It's always good to have travel insurance. Judy

    Judith from WA
    Review Received: October 13, 2017
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive rating!

    Generali Global Assistance policy: Custom

    I have purchased insurance from this company multiple times. I think that they offer value for the money, and they have always been very responsive to my questions. I would recommend them to other travelers.

    Dianne from MA
    Review Received: October 9, 2017
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive review! We’re happy we’ve been able to help!

    Generali Global Assistance policy: Custom

    I had some questions about the various insurance offered. The person I spoke to was very helpful. I have recommended your company to two of my friends who have purchased coverage for our next trip with you. So far we have not had to make a claim. May our luck continue.

    Carlotta from MA
    Review Received: October 9, 2017
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive rating!

    Generali Global Assistance policy: Custom

    I was able to easily apply for the coverage on line. With respect to in-trip contact, I injured my foot during my trip and sought medical attention. I subsequently contacted customer service to advise them of the incident and the actions I had taken. The individual with whom I spoke was helpful in telling me what course of action I needed to take, and arranged to have claim forms forwarded to me.

    RONALD from OH
    Review Received: October 2, 2017
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    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive review. We’re sorry to hear about your injury but are happy you’ve received the assistance you were looking for. If you have any additional questions or concerns about your claim, please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com.

Last updated: September 22, 2026