Generali Travel Insurance Reviews

On the way home from our trip on 7/21 I called your emergency assistance inside the US to report I would be filing a claim, since I had to utilize the Anchorage hospital ED on 7/6. The agent assigned a claim number orally and said she would send proper paperwork via email so I could submit once my insurance company replied to me. Since I found nothing in my email, on 7/26, I used your regular customer claims number, since it was within business hours, spoke to Patricia, who did an OUTSTANDING job listening to my concerns and immediately sending the required forms via email.

Purchasing something like this for the first time can be a bit scary since I did not know what I SHOULD be covering. The representatives were patient and nice in answering questions that they probably heard a million times before, yet I never felt rushed or that they were impatient with me. Thank GOD we did not have to use any of the provisions as our cruisetour went smoothly but it was comforting to know we were covered for any emergency that may have occured. Thank you for nice patient people to help us with our insurance coverage for the trip.

The site is user friendly. There are a lot of options and everything is clear. On top of that, representatives are friendly and helpful.
The only issue I have - hence my reason for not giving five stars - is that it's not inexpensive...

Friendly, knowledgeable, accessible.

I bought insurance for this trip after having purchased CSA Travel Protection Insurance for many trips. Only this summer have I had to file a claim with CSA and I expected my pending claim to be handled professionally as soon as I submitted requested documentation. The initial response after my claim was received May 1 was that they were experiencing heavier than normal volume and I would be receiving a reply when possible. I received four e-mails with this same message. In June they requested more information which I provided. Ac cording to two e-mails (one in mid-June and another in mid-July), they are waiting for more information from my doctor; however, according to the doctor's staff each time they have not received any unanswered requests. I am very dissatisfied with CSA Travel Protection and this is an opportunity to express that. Several years ago I purchased travel insurance from Travel Pro and only once had to file a claim. That claim was promptly addressed to my satisfaction. My travel agent recommended changing to CSA a few years ago so I did.

I have recommended Squaremouth to a fellow travel and am happy with your service.

This was a great experience. I have already recommended it to others.

Easy to purchase

We had to cancel our trip six days before leaving, due to a major problem with my wife that required a two week hospital stay. My wife came home from the hospital on Jun 8 and I sent my claim with all the backup info for filing on June 14.
The claim amounted to less than $300.00 . It could have been $4000.00 had I not gotten a last minuet replacement for our trip.
I paid $401.00 for the insurance and expect no run around.
Today they're asking for more info. on a $62.00 charge. I provided more information than was needed.
I used other travel insurance co. in the past & they always paid quickly if needed.

The only concern I had was after I bought the insurance two tropical depressions formed. I felt more reassured because I bought the policy but was still a little worried.
In the end everything went extremely well except for the airline. The airline was a cheap airline that had hidden costs for luggage I was not aware of.

They were fine. I called them to make sure I understood the pre existing condition - my husband has a stent but they said it wasn't a pre existing condition. Luckily didn't have to test what they said!