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Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3169
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    1049
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    438
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    139
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  • “
    Generali Global Assistance policy: Custom

    I did not speak to CSA until after my scheduled departure date was cancelled but did not have the option of that choice so I rated CSA 4 stars.

    Kathleen from NJ
    Review Received: June 25, 2017
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback. We’re sorry to hear you had to cancel your trip. If you have any questions about completing your claim forms or the claims process in general please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com and a dedicated team member will be happy to assist.

    “
    Generali Global Assistance policy: Custom

    I did not speak to CSA prior to departure which is why I rated it 4 stars.
    I had norther option.
    I spoke to CSA after my trip was cancelled.

    Kathleen from NJ
    Review Received: June 25, 2017
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback. We’re sorry to hear you had to cancel your trip. If you have any questions about completing your claim forms or the claims process in general please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com and a dedicated team member will be happy to assist.

    “
    Generali Global Assistance policy: Custom

    Easy to purchase. Felt we could count on them in case of problems.

    Linda from NM
    Review Received: June 17, 2017
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the positive rating!

    “
    Generali Global Assistance policy: Custom

    Excellent company
    And will use again and recommend to friendd

    Robert from NJ
    Review Received: June 17, 2017
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive review! We’re so pleased we’ve met your expectations.

    “
    Generali Global Assistance policy: Custom

    I filed all the paperwork per CDAs instructions and have not gotten a response

    Ms Jackson from MD
    Review Received: June 16, 2017
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    4 out of 4 people found this review helpful

    Review Updated: 07/14/2017

    It took a while for an I initial response but then things moved swiftly

    Response from Generali Global Assistance

    We apologize for not meeting your expectations as we take customer service and the claims review process very seriously. Our goal is to process claims within two weeks from the time that they're received and we're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Custom

    It was quick and simple and the service representative was very helpful.

    Gilbert from WA
    Review Received: June 15, 2017
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thanks you for your positive rating!

    “
    Generali Global Assistance policy: Custom

    Customer service was fine at the time of purchase.

    Jose from FL
    Review Received: June 12, 2017
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    0 out of 1 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    PATRICIA from FL
    Review Received: June 6, 2017
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    2 out of 2 people found this review helpful

    I filed a luggage claim with CSA Travel Protection which required me to submit receipts and provide an incident report from the cruise ship. I scanned the required documents and submitted my claim online which was easy. An email was sent to me acknowledging receipt and another email was received the next day stating my claim was processed and approved. I received a check within two weeks. I was very satisfied with CSA Travel Protection's process.

    “
    Generali Global Assistance policy: Custom

    You offer good service and many good options. I found the options for choosing an insurance policy that covers "any reason" a little confusing even after I spoke to a customer service agent. However, I will use your service again in the near future.

    Giulio from MD
    Review Received: June 4, 2017
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive rating! While our Custom plan does not include a Cancel for Any Reason option, it does include Trip Cancellation coverage if you have to cancel due to a covered reason. Please reach out to use at (800) 348-9505 or via email at csa@csatravelprotection.com if you have any questions about your plan.

    “
    Generali Global Assistance policy: Custom

    I was in Papua New Guinea. On May 19 I hurt my leg. Got a doctor till the 16th. I was to leave Brisbane the 23rd but wanted to move it up a day. I called
    the insurance number, was on hold for about 20 minutes, finally talked to someone who was vague and could not give me answer. He did call the next day but I stayed on anyway. Still not sure the policy would have helped with the fare change and possible one night in a hotel.Since I got back on the 23rd I have seen 3 doctors, have a big pharmacy bill, and have been laid up for 2 weeks. I didn't bother to call since I don't have time to hold or to explain to someone who seems dense and defensive. Also,the call from Papua New Guinea was supposed to be collect but wasn't.

    Faye from CA
    Review Received: May 31, 2017
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    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    We’re sorry to hear about your negative experience and apologize for not meeting your expectations as we take customer service and the claims review process very seriously. We were unable to locate a claim for you but understand you spoke with our designated assistance provider during your trip. Based upon the information provided with your review, it sounds as though coverage may be available if you became sick or injured during your trip and suffered financial losses. You may initiate a claim by contacting us at (800) 348-9505 or via email at csa@csatravelprotection.com. You can also download claim forms at www.csaclaims.com. We encourage you to review the coverage details of your plan via the sample Description of Coverage/Insurance Policy that was provided at the time of purchase and reach out to us at the number or email provided above if you have any additional questions or concerns.

    Squaremouth

    Thank you for posting a review of CSA.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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Last updated: September 22, 2026