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Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3169
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    1049
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    438
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    139
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  • “
    Generali Global Assistance policy: Custom

    Easy to find policy which best fit our needs on website. I called for clarification questions and ultimately purchased policy over phone with a very helpful representative. Quick service and response time.

    George from OH
    Review Received: May 30, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive rating and for choosing CSA Travel Protection!

    “
    Generali Global Assistance policy: Custom

    We always buy travel protection when we travel abroad as we are over 65 and want the medical coverage as well as cancellation and interruption insurance. Thankfully we have not had to file a claim, but it gives us great peace of mind to know we will be covered if we need to file a claim.
    I spend a lot of time on Squaremouth.com comparing insurances and your prices are always less than the coverage offered by tour groups. As we age we have taken a few trips abroad with tour groups, but still like to travel on our own in countries we've been to before.

    Sue from MI
    Review Received: May 29, 2017
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thank you for choosing CSA Travel Protection and for your positive review!

    “
    Generali Global Assistance policy: Custom

    I called on the phone and the agent was friendly and helpful and found the best value for me.

    William from CA
    Review Received: May 25, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the positive rating! We’re happy you’re satisfied with your purchase.

    “
    Generali Global Assistance policy: Custom

    Information provided was not always clear. I had to send information several times.
    I'm not to happy with their perfomance.
    I'm still waiting for info

    Steven from WA
    Review Received: May 24, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback. We’re sorry to hear about your negative experience and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.

    Squaremouth

    Thank you for posting a review of CSA.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.


    “
    Generali Global Assistance policy: Custom

    I liked the one-stop shopping that you provided so I could compare policies!

    Linda from WA
    Review Received: May 14, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thanks for your positive review!

    “
    Generali Global Assistance policy: Custom

    Your company was very easy to work with, even when I had to make an adjustment!

    Patricia from IL
    Review Received: May 13, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    We’re happy to help, thanks for the positive rating!

    “
    Generali Global Assistance policy: Custom

    Have been in close contact with the airlines, attempting to have fees waived incurred for change of plans. Have just received everything and will be submitting claim either today or tomorrow.

    Ellen from FL
    Review Received: May 11, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive review, though we’re sorry to hear you had to change your plans. Should you have any questions throughout the claims process, please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com.

    “
    Generali Global Assistance policy: Custom

    CSA travel customer services staffs very great, listening, console you,make you clam down.they tried very best to help you, especially Lisa, Tom..and other staffs.
    I will buy CSA travel plan again when I am travel.

    Mary from WI
    Review Received: May 10, 2017
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive review, we’re glad we were able to help. We strive to provide excellent customer service to all of our customers and look forward to traveling with you on future trips.

    “
    Generali Global Assistance policy: Custom

    Your site made it possible for me to have the confidence that I purchased a good policy at a good price. I made a mistake with the start date and was easily able to correct it with a phone call.

    James from MA
    Review Received: May 9, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the positive rating! We are so pleased you’re satisfied with your purchase.

    “
    Generali Global Assistance policy: Custom

    I asked for information on the cities I would be going to and only received a weather report...which was inaccurate.

    KAREN from WA
    Review Received: May 1, 2017
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Generali Global Assistance

    We’re sorry to hear about your negative experience and apologize for not meeting your expectations. Our designated assistance provider’s concierge services can provide a wide range of city profile information depending upon the type of information requested. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com if you have any additional questions or would like to learn more about our concierge and assistance services.

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Last updated: September 22, 2026