Generali Travel Insurance Reviews

Process was straightforward and claim was handled promptly with no argument. Very good.

Review Updated: 12/15/2016

My trip was delayed, and I incurred an extra expense, because the ticket provided by a third party proved invalid.

I assumed this would be covered by my travel insurance policy. Both CSA and the broker though which I purchased the policy, Squaremouth, eventually told me that my claim should be covered by the company that provided me the ticket. This apparently will be the case, considerably to my surprise. Because the travel company will cover it, I now have no complaint about CSA on that score.

However, I was very unhappy with the process of getting to that resolution. CSA's November 19 letter to me, signed by Shron Fortenberry of your Claims Department:
1) never made the point to me that Vayama should cover the cost I had incurred, and
2) instead blamed me for the problem, saying three times, "the cause of your loss was foreseeable... could have been reasonably foreseen or expected..." etc. Let me point out that Vayama sent me my itinerary and ticket information, then changed my return flight to route through Dallas instead of Chicago, and wrote me that either British Airlines would send me a new ticket or, if not, I would be able to check in with BA the night before my return trip. The change in plans again included specific flights, times, ticket information, etc. For you to tell me that I should then have foreseen that my return ticket was invalid is highly irritating and offensive to me. When a ticket agency has sent me my specific itinerary and flight information, and told me those two options, what on earth do you think I was supposed to have foreseen?

In short, while I may concede that you are not at fault for not covering my loss (though if Vayama had shirked payment, I would still have felt CSA should have covered me -- if a travel company defaults on its promises, isn't that what you cover?), I am still angry at the tone of your letter and the repeated assertion that I should have foreseen that a routine change in flights would make my ticket invalid. Nor did you point me in the proper direction for redress.

Randy Welch

P.S. I now see that this survey is from Squaremouth, not CSA. ... In my last contact with Squaremouth, your representative was going to plead my case again with CSA and then get back to me. I have heard nothing since.

Review Updated: 12/14/2016

Thought the process in settling the claim was a little slow