Generali Travel Insurance Reviews
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See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Custom
I mailed the claim and received notification via email that they received the claim on 10/17. Since then I have received no information. I am not quite sure how long it takes them to adjudicate a claim and I have had no requests for further information.
PM from CTReview Received: November 16, 2016Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback. Our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that a dedicated team member has contacted you and your claim has since been finalized. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.
“Generali Global Assistance policy: CustomThere should be inexpensive coverage options for unplanned early child birth and adoption
Chris from NJReview Received: November 15, 2016Was this review helpful?0 out of 1 people found this review helpful“Generali Global Assistance policy: CustomI believe that I received an excellent value compared to the cost of the policy.
Paul from NJReview Received: November 15, 2016Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: CustomI always buy through your company, and it has always been a good experience.
Tom from WAReview Received: November 13, 2016Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: CustomMy vacation plan was cancelled by the Travel Agency. CSA was very quick in their response and professionalism in answering my queries for the out of pocket expenses incurred for the pre-trip preparations.
Maria from NJReview Received: November 10, 2016Was this review helpful?2 out of 2 people found this review helpful“Generali Global Assistance policy: CustomThe claim process with CSA is cumbersome. It also requires lots of documentation. Finally the response is super slow. I filed the claim via email and it took six days before I even received an email confirmation. The email confirmation says it might take weeks to get any response from CSA.
All in all a slow, bureaucratic process with no clear idea when it will get resolved. Very disappointing.
Brad from WAReview Received: November 8, 2016Was this review helpful?1 out of 1 people found this review helpfulReview Updated: 12/06/2016
It started off slow without great communication from CSA but in the end they paid the well documented claim with no hassle
Response from Generali Global AssistanceThank you for sharing your feedback. We are sorry to hear about your negative experience. We take reviewing and responding to claims very seriously and our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We followed-up on the status of your claim and are requesting supporting documentation in order to resolve it. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any questions about the requested documentation or additional concerns.
SquaremouthThank you for posting a review of CSA.
We apologize for your negative experience.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
“Generali Global Assistance policy: CustomI felt more comfortable having a CSA Travel Protection on my long trip. It covered my "in cases" that I wanted to have covered. Thank you.
Gladys from CAReview Received: November 4, 2016Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: CustomExcelllent,job.
Lien Chun from CAReview Received: November 2, 2016Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: CustomThis was my first experience with your company. Happy to report a problem free trip. I wouldn't travel outside the USA without travel insurance.
Catherine from ORReview Received: November 2, 2016Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: CustomBill from ORReview Received: October 27, 2016Was this review helpful?3 out of 3 people found this review helpfulActually, satisfaction is NOT a clear yes or no. MY satisfaction rating is "not really".
It took them a month to deny the claim because of a pre existing condition.
I'll make sure, in the future, that any and all policies we purchase through
Squaremouth include "cancel for any reason".
Last updated: September 22, 2026