Generali Travel Insurance Reviews

Thanks for sharing your experience. We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions they may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased can provide coverage for a variety of different expenses if your flight is delayed. Our Travel Delay coverage can provide reimbursement for certain out-of-pocket expenses you might incur while delayed for six hours or more, such as lodging, meals and local transportation. However, in order for our Trip Interruption coverage to provide reimbursement for unused, prepaid non-refundable expenses your flight delay must result from either adverse weather, mechanical breakdown of the aircraft, or an organized labor strike. Trip Interruption cannot typically provide reimbursement for airline power failure. If you have any additional questions or concerns, please reach out to us at the number or email provided above.

Thank you for posting a review of CSA.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Thank you for sharing your experience. We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We take reviewing and responding to claims very seriously and want customers to understand the coverage details of our plans. We cannot stress enough that it is important to review these coverage details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions. In order to receive reimbursement under our Trip Interruption coverage, the unforeseen illness must be of yourself, a traveling companion, or a family member. As you mention, a domestic partnership falls under our definition of family member. Unfortunately, the state of New Jersey was unable to consider you a domestic partner according to law. If you have any additional questions or concerns, please reach out to us at the number or email provided above.

Thank you for posting a review of CSA.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you today to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.