See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Great price and easy to work with. Covered all the areas of insurance we were concerned with. Will use them again.
I would like to reserve comment until after I file claim. As I understand it, everything must first be submitted to my primary health insurer. I did sign myself out of hospital earlier than physician recommended and got various answers from CSA about how that decision would affect my coverage. I did consult with physicians in the US regarding standard practice as part of my process in arriving at a decision to leave, and was told that presenting similar status in the US, I would have been discharged at the time that I decided to leave AMA. I did leave AMA to rejoin my travel group and keep to my original booked return with my travel companions.
No results yet, taking too long
We felt the insurance we purchased was reasonably priced.
We had a family medical condition that resulted in our cancelling the trip about a week before we were scheduled to leave. We contacted CSA immediately. They provided a claim package and process that was straight forward and timely. Our claim has ben settled and we are pleased with the outcome. CSA handled everything professionally.
When my travel companion had heart problems and was advised by her physician to cancel our trip, I called CSA to confirm that my single supplement would be covered and was assured that it would be. After the trip, when I filed my claim they refused it, citing a pre-existing condition. I might have cancelled the trip had I known they would not honor their word. I am sending them a note from my travel companion's physician stating that it should not be considered pre-existing, so at this point our discussions are ongoing. But if this is the value of travel insurance, I certainly will skip it in the future.
The coverage for our replacement items were not satisfactorily met.
My experience buying CSA travel insurance through squaremouth.com was excellent.
I have filed a claim which was received in CSA Travel Insurance post office box four (4) weeks ago today. To date I have not heard further from CSA Travel Insurance. I will contact CSA Travel Insurance to see where they are in processing my claim and when I can expect to hear a decision. I do not have a final analysis of CSA Travel Insurance represented on the squaremouth.com website at this time.
squaremouth.com has communicated to me that they will contact me again in the near future to follow-up at which time I hope to be able to have a full review of my experience with CSA Travel Insurance and squaremouth.com.
Review Updated: 09/30/2016
My satisfaction and rating is due to the fact that my claim has not been resolved. I am still waiting for decision.
Lynda Talley
I loved your service. It was very easy to compare multiple insurance companies at one time. Once i narrowed down my choices, I still had some follow-up questions to ask a live agent. The contact person answered all of my questions and was very helpful in finding the perfect policy. I definitely will be using your service again.
Review Updated: 09/24/2016
I will definitely use SquareMouth / CAS Travel Protection services again. They offered great rates to protect my trip along with various options to perfect the policy to my needs. I needed to place a claim and this too was handled without an issue. After I supplied the paperwork to support my claim, they were very good about providing me a refund check. When I had questions, someone was always available, courteous and very professional to help me out.
The only comment I have would be to have a larger file allotment for their e-mail attachments. I needed to send 20 pages of receipts to support my claim but the e-mail couldn't accommodate that large of a file. I therefore needed to fax each sheet to the company.
Thank you again for your wonderful service!!
We are considering court action.
We were pleased with the quickness on handling the claim.
Last updated: September 22, 2026