Generali Travel Insurance Reviews

Thanks for sharing your experience. We're sorry to hear your trip was delayed and apologize for not meeting your expectations. We do offer plans that can provide coverage for a variety of different expenses if your flight is delayed. As you mention, our Travel Delay coverage requires a six hour delay or longer in order to provide reimbursement for certain out-of-pocket expenses you might incur while delayed, such as lodging, meals and local transportation. However, if your flight is delayed due to adverse weather, mechanical breakdown of your aircraft, or an organized labor strike, our Trip Interruption coverage can typically reimburse for additional transportation costs you may incur to return home or rejoin your group in addition to any prepaid non-refundable expenses that you had to forfeit as a result of the delay, regardless of its length. We never discourage our customers from filing claims, even if it appears the plan would be unable to provide coverage for you. We hope you'll consider updating your review. If you have any additional questions regarding the plan you purchased and the coverages available, please contact us at (800) 348-9505 or via email at csa@csatravelprotection.com.

Thank you for posting a review.

We apologize for your negative experience while traveling.

A member of our Zero Complaint team contacted you to discuss your options.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

We're sorry to hear you weren't well enough to travel. We aim to process claims within two weeks from the time they're received, though some cases can take longer to resolve. We thoroughly reviewed your claim, have deemed it payable and will be mailing your payment to your home address on file this upcoming Thursday, August 25th. A dedicated team member will also be contacting you to personally apologize for the delay. We hope you will consider updating your review and if you have any additional questions or concerns, please don't hesitate to contact us at (800) 348-9505 or via email at csa@csatravelprotection.com.

Thank you for posting a review.

A member of our Zero Complaint team contacted you to discuss your claim.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.