Generali Travel Insurance Reviews

Didn't need to file a claim situation is a plus. The rating is mostly because of the friendly and knowledgeable customer service representative.

I cannot say enough good things about my experience with CSA. Several weeks after purchasing the policy my wife was diagnosed with a cancer that had to be surgically removed ASAP. It was the recommendation of the surgeon that she not take the very active trip we had planned and paid for so soon after the surgery. I called CSA to cancel the trip and they immediately sent the claims forms via email. They required extensive information and documentation but that was to be expected. I anticipated that they would request more information or possibly delay payment of the claim or to place hurdles in the way. I mailed the claim forms and the required documentation to CSA. Within 7 days I received an email that they had approved the claim in the full amount and would be sending a check. The check arrived 3 days later. Ten days from filing the claim until I received a check.

When you buy a travel protection policy you don't really know how good the plan is until you file a claim. Until that point it is all just words and promises. CSA fulfilled its obligation and the claim was processed amazingly fast. I wouldn't buy a travel protection policy from anyone else based on my experience.

Great site for comparing policies. Purchasing a policy was very easy and cheaper than at the company's site. Contacted CS before purchasing just to clarify a few points and got immediate answers. Will use again.

Thank you very much for your service. We only needed medical coverage while we were on the trip. Your website was very easy to use, and we will use it again for future travel.

My mother in law is very ill and we debated cancelling our trip to our sons destination wedding,, the insurance provided us a peace of mind we did not think was possible. Although we did not need to use it it was well worth it.

Since I did not have any claim or interaction other than purchasing I cannot really comment.

I've used your site several times to purchase travel insurance. Always great customer service and helpful assistance in comparison shopping. I highly recommend the site, but as with any policy, very important to read the fine print to know exactly what is (and isn't) covered.

waiting for documents to fill out. ethel lott

This travel insurance policy covered cancellation for any reason. At the conclusion of the cruise ( 11-26-15 to 12- 18-15) a comprehensive report was filed on 3-1-16 explaining the difficulties we encountered. As yet we have not heard back from CSA.
The claim number is.**********. To date your service is very disappointing and frustrating.

Your response would be appreciated.

Carl ******* *******