See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Very nice people to deal with and great rates! I will use you again !
No comments; bought the insurance, and knew it was there if needed.
After having to cancel a trip we filed our claim with CSA Travel Insurance. They were quick to respond and handled our claim in a very acceptable manner. I would buy insurance from them again.
Very well done, would use Squaremouth and CSA again. One of the insureds traveling with us had a medical issue and called for assistance. The response, ultimately, resulted in an unavailable medical personnel on a weekend in Italy but the issue resolved itself and was not an emergency. CSA quickly responded and spent some time on the telephone looking for alternatives all of which was appreciated.
I will file a 120 Euro claim this afternoon and look forward to your response to it.
Had no medical problems so didn't need to interact with CSA Travel Protection
Everything was handled on the first submission of required documentation. It is important that all documents be submitted as listed. Others who have had problems failed to provide what was asked. I obtained a full refund following a death in the family.
After my contact with CSA I got claim forms next day. Very easy to fill up and submit forms with all receipts attached. All contacts over email no papers. Processing took about 3-4 business day and check in my post box. Great service.
Very smooth and easy experience.
CSA has been very helpful so far. I will see the results of filing a claim with them!
Last updated: September 22, 2026