Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • Generali Global Assistance policy: Custom

    Very nice people to deal with and great rates! I will use you again !

    Doug from FL
    Review Received: May 23, 2016
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    Generali Global Assistance policy: Custom

    No comments; bought the insurance, and knew it was there if needed.

    Donald from WA
    Review Received: May 21, 2016
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    After having to cancel a trip we filed our claim with CSA Travel Insurance. They were quick to respond and handled our claim in a very acceptable manner. I would buy insurance from them again.

    John from WA
    Review Received: May 20, 2016
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    Generali Global Assistance policy: Custom

    Very well done, would use Squaremouth and CSA again. One of the insureds traveling with us had a medical issue and called for assistance. The response, ultimately, resulted in an unavailable medical personnel on a weekend in Italy but the issue resolved itself and was not an emergency. CSA quickly responded and spent some time on the telephone looking for alternatives all of which was appreciated.

    Thomas from NC
    Review Received: May 20, 2016
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    6 out of 6 people found this review helpful
    Generali Global Assistance policy: Custom

    I will file a 120 Euro claim this afternoon and look forward to your response to it.

    Ronald G. Scott from WA
    Review Received: May 16, 2016
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Had no medical problems so didn't need to interact with CSA Travel Protection

    Rosanne from WA
    Review Received: May 16, 2016
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Stephen from MS
    Review Received: May 15, 2016
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    0 out of 0 people found this review helpful

    Everything was handled on the first submission of required documentation. It is important that all documents be submitted as listed. Others who have had problems failed to provide what was asked. I obtained a full refund following a death in the family.

    Generali Global Assistance policy: Custom

    After my contact with CSA I got claim forms next day. Very easy to fill up and submit forms with all receipts attached. All contacts over email no papers. Processing took about 3-4 business day and check in my post box. Great service.

    Peter from NY
    Review Received: May 9, 2016
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    Generali Global Assistance policy: Custom

    Very smooth and easy experience.

    Christopher from FL
    Review Received: May 5, 2016
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    CSA has been very helpful so far. I will see the results of filing a claim with them!

    Sharon from TX
    Review Received: April 30, 2016
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    0 out of 0 people found this review helpful

Last updated: September 22, 2026