See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
The summary policy to take on travel is a good thing and nice to have if and when needed - which I did not happen to need this time.
A good service and worth the cost for the assurance.
I mailed all my information 2 days ago waiting for them to process. I have used cas in the past and they were very professional that is why I choose them again.
Prior to a complex trip I was in an accident and broke a leg and shattered an arm, making going on this trip impossible. Although with explanation and medical documents I was able to recover most of our deposits, a few were still left outstanding. CSA was quick with the paperwork, quick with answers, and quick with the settlement. There was nothing to complain about - except I wish my arm and leg weren't broken!
What a nice experience after such a stressful vacation!! Thank You
i was very pleased with your company. i have comfortably waited to file a claim. i became significantly ill before the trip. i visited my doctor, i got a letter from him. i know that i have to file forms. i did not yet attend to this since i am still not totally back to capacity.
i had very good experience to date; i trust that it will continue.
glad to recommend your company.
best,
susanna
Customer service was extremely professional and courteous however I was disappointed to find that I had no time after my trip to get medical attention and have it be covered.
Very easy. Peace of mind protection.
I asked some specifics regarding the possible need to return to care for my elderly mother and definitions of pre-existing conditions and the answers were less than satisfactory
Pre-travel questions were satisfactorily answered. No problems with the trip and thus no claims.
Easy to use
Gave us peace of mind
Last updated: September 22, 2026