Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3169
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    1049
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    438
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    139
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  • Generali Global Assistance policy: Custom

    The summary policy to take on travel is a good thing and nice to have if and when needed - which I did not happen to need this time.
    A good service and worth the cost for the assurance.

    Robert from WA
    Review Received: April 26, 2016
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    Generali Global Assistance policy: Custom

    I mailed all my information 2 days ago waiting for them to process. I have used cas in the past and they were very professional that is why I choose them again.

    Kathleen and nicola from NJ
    Review Received: April 24, 2016
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    1 out of 2 people found this review helpful
    Generali Global Assistance policy: Custom

    Prior to a complex trip I was in an accident and broke a leg and shattered an arm, making going on this trip impossible. Although with explanation and medical documents I was able to recover most of our deposits, a few were still left outstanding. CSA was quick with the paperwork, quick with answers, and quick with the settlement. There was nothing to complain about - except I wish my arm and leg weren't broken!

    Margaret from MA
    Review Received: April 20, 2016
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    2 out of 2 people found this review helpful
    Generali Global Assistance policy: Custom

    What a nice experience after such a stressful vacation!! Thank You

    Beth from IL
    Review Received: April 19, 2016
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    i was very pleased with your company. i have comfortably waited to file a claim. i became significantly ill before the trip. i visited my doctor, i got a letter from him. i know that i have to file forms. i did not yet attend to this since i am still not totally back to capacity.
    i had very good experience to date; i trust that it will continue.
    glad to recommend your company.
    best,
    susanna

    susanna from NY
    Review Received: April 14, 2016
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    Generali Global Assistance policy: Custom

    Customer service was extremely professional and courteous however I was disappointed to find that I had no time after my trip to get medical attention and have it be covered.

    Mary from TX
    Review Received: April 14, 2016
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Very easy. Peace of mind protection.

    Michelle from MD
    Review Received: April 13, 2016
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    I asked some specifics regarding the possible need to return to care for my elderly mother and definitions of pre-existing conditions and the answers were less than satisfactory

    Bruce from MD
    Review Received: April 12, 2016
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    1 out of 2 people found this review helpful
    Generali Global Assistance policy: Custom

    Pre-travel questions were satisfactorily answered. No problems with the trip and thus no claims.

    Allen from AZ
    Review Received: April 4, 2016
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Easy to use
    Gave us peace of mind

    Adele from VA
    Review Received: March 31, 2016
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    0 out of 0 people found this review helpful

Last updated: September 22, 2026