Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
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    1049
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    438
  • 2
    139
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  • Generali Global Assistance policy: Custom

    The agent looked for the policy to fit my needs ad nothing extra

    Catherine from NY
    Review Received: March 1, 2016
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    Generali Global Assistance policy: Custom

    I felt that the price was very reasonable based on the amount of protection provided. I would definitely use the company again in the future.

    Kathleen from NY
    Review Received: February 28, 2016
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    Generali Global Assistance policy: Custom

    It was easy to enroll and economical. Although I didn't file a claim, I was satisfied with the protection indicated on the policy. Thank you!

    Kathy from MO
    Review Received: February 27, 2016
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    Generali Global Assistance policy: Custom

    I bought the protection in case there was a crazy storm and happily there were no issues. Phew! The trip was awesome!

    Luke from IL
    Review Received: February 22, 2016
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    Generali Global Assistance policy: Custom

    The claim we filed with CSA was processed very quickly but there is a considerable amount of time needed to get the necessary response from our primary insurance to file the claim. As long as you provide exactly what CSA requires the claim will go smoothly. Read the claim requirements carefully.

    Paul from PA
    Review Received: February 19, 2016
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    1 out of 2 people found this review helpful
    Generali Global Assistance policy: Custom

    Policy was easy to obtain and very affordable. I had to file a claim due to the winter storm that affected my area, so we'll see how the claims process is.

    David from DE
    Review Received: February 18, 2016
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    Generali Global Assistance policy: Custom

    The follow up communication was very poor and slow. I didn't know if my claim was received. How long it would take to review, etc. also, the exchange rate used was the day of the check and not the day of our travel incident.

    AMS from NY
    Review Received: February 8, 2016
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    4 out of 4 people found this review helpful
    Generali Global Assistance policy: Custom

    Our trip was interrupted with the death of my wife's mother. I have called CSA twice but have not received a return call. Downloaded a claim form. Not able to file claim due to lack death certificate. As soon as that is available I will be filing a claim.

    Michael from MD
    Review Received: February 7, 2016
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    1 out of 2 people found this review helpful
    Generali Global Assistance policy: Custom

    Luckily nothing went wrong so I did not have to use the insu ance. It did, however, ease my mind to know that I had some recourse IF something did go wrong.

    Renee from UT
    Review Received: January 24, 2016
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Well priced for the coverage. The test, of course, would be if we had to file a claim.

    TM from WA
    Review Received: January 24, 2016
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    0 out of 0 people found this review helpful

Last updated: September 22, 2026