See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Plane was delayed on departure missing our sailing date. CSA made arrangements for us to be met at Amsterdam airport and transported to ships location. Response could not have been better.
It was very simple/easy to set up this policy. I think I spoke to someone about 3 times & they were very helpful & were able to answer my questions right away. It was good coverage for an affordable rate. I would recommend to anyone who needs it.
I liked how my call was handled when I inquired about travel insurance. The policy had everything I needed. It was nice to know that if my trip had to be cancelled etc., I was covered. Of course I would recommend this policy!
It took a long time to get the doctor to fill out the paperwork so have just sent the claim in. No experience yet.
Service was great.
CSA 24 hour service was available, knowledgeable and professional, and prompt with their replies. They communicated well with me by Email also. Now that I have returned I will follow up with claim.
this is the 4th or 5th time we used squaremouth to select travel insurance, but the first time to file a claim . They only have the limited coverage I needed, and I've used them before. The policy was reasonably priced. This is a good company.
It gives me a feeling of assurance. I get the policy as specific as I can, flight protection mostly, then forget it and just go.
I enjoyed the peace of mind knowing I had the extra protection for my trip and our health while on this vacation.
All's well that ends well.
Last updated: September 22, 2026