Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3169
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    1049
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    438
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    139
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  • Generali Global Assistance policy: Custom

    Plane was delayed on departure missing our sailing date. CSA made arrangements for us to be met at Amsterdam airport and transported to ships location. Response could not have been better.

    JAY from TX
    Review Received: July 20, 2015
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    4 out of 4 people found this review helpful
    Generali Global Assistance policy: Custom

    It was very simple/easy to set up this policy. I think I spoke to someone about 3 times & they were very helpful & were able to answer my questions right away. It was good coverage for an affordable rate. I would recommend to anyone who needs it.

    Toni from CO
    Review Received: July 16, 2015
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    I liked how my call was handled when I inquired about travel insurance. The policy had everything I needed. It was nice to know that if my trip had to be cancelled etc., I was covered. Of course I would recommend this policy!

    Sherrie from PA
    Review Received: July 14, 2015
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    It took a long time to get the doctor to fill out the paperwork so have just sent the claim in. No experience yet.

    Ellen from AZ
    Review Received: July 12, 2015
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Service was great.

    EMERY from LA
    Review Received: July 7, 2015
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    CSA 24 hour service was available, knowledgeable and professional, and prompt with their replies. They communicated well with me by Email also. Now that I have returned I will follow up with claim.

    Robert from OR
    Review Received: July 7, 2015
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    this is the 4th or 5th time we used squaremouth to select travel insurance, but the first time to file a claim . They only have the limited coverage I needed, and I've used them before. The policy was reasonably priced. This is a good company.

    Gerald from IL
    Review Received: June 29, 2015
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    It gives me a feeling of assurance. I get the policy as specific as I can, flight protection mostly, then forget it and just go.

    susan from WI
    Review Received: June 28, 2015
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    I enjoyed the peace of mind knowing I had the extra protection for my trip and our health while on this vacation.

    ROGER from MO
    Review Received: June 23, 2015
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    All's well that ends well.

    Robert from MA
    Review Received: June 21, 2015
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    0 out of 0 people found this review helpful

Last updated: September 22, 2026