See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Value
Quick, easy - loved the comparison information. Thorough and friendly customer service.
Policy coverage met needs for intended purpose. Happy no need to have any claims. Would look at similar policy for same future needs.
quick and easy . good price. good coverage
Would recommend to other travelers
Provided the coverage I needed at a reasonable price.
Excellent, user-friendly website.
Promptly available, knowledgeable phone support
Was I ever surprised to see that there was a $150 a day limit for flight delay. I had to pay more in motel and food costs due to the delay, but was not given a check for that amount.
I really appreciated that Customer Service personnel were very patient with the many questions I had and helped me understand the nuances of the coverage. Fortunately there was no need to file a claim so I can not speak to that end of the policy coverage. Overall I was pleased with the ease of comparing the policies as well as the personal assistance I was given each time I called.
Calls to CSA were answered by a person, not a machine, and were handled with professionalism, courteousness and respect. Our claim was handled in a reasonable amount of time and CSA remained in contact with us during the process. We fully recommend this policy to other travelers.
Last updated: September 22, 2026