Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3169
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    1049
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    438
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    139
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  • Generali Global Assistance policy: Custom

    Value

    CC from MA
    Review Received: June 16, 2015
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    Generali Global Assistance policy: Custom

    Quick, easy - loved the comparison information. Thorough and friendly customer service.

    Kathleen from CO
    Review Received: June 15, 2015
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    Generali Global Assistance policy: Custom

    Policy coverage met needs for intended purpose. Happy no need to have any claims. Would look at similar policy for same future needs.

    W. Marshall from PA
    Review Received: June 10, 2015
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    Generali Global Assistance policy: Custom

    quick and easy . good price. good coverage

    Linda from FL
    Review Received: June 8, 2015
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    Generali Global Assistance policy: Custom

    Would recommend to other travelers

    MP from IL
    Review Received: June 7, 2015
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    Generali Global Assistance policy: Custom

    Provided the coverage I needed at a reasonable price.

    Carolyn from AZ
    Review Received: June 7, 2015
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    Generali Global Assistance policy: Custom

    Excellent, user-friendly website.
    Promptly available, knowledgeable phone support

    Richard from CA
    Review Received: June 7, 2015
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    Generali Global Assistance policy: Custom

    Was I ever surprised to see that there was a $150 a day limit for flight delay. I had to pay more in motel and food costs due to the delay, but was not given a check for that amount.

    Marsha from CA
    Review Received: June 7, 2015
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    Generali Global Assistance policy: Custom

    I really appreciated that Customer Service personnel were very patient with the many questions I had and helped me understand the nuances of the coverage. Fortunately there was no need to file a claim so I can not speak to that end of the policy coverage. Overall I was pleased with the ease of comparing the policies as well as the personal assistance I was given each time I called.

    Rose from PA
    Review Received: June 3, 2015
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    Generali Global Assistance policy: Custom

    Calls to CSA were answered by a person, not a machine, and were handled with professionalism, courteousness and respect. Our claim was handled in a reasonable amount of time and CSA remained in contact with us during the process. We fully recommend this policy to other travelers.

    Jim from MN
    Review Received: June 2, 2015
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Last updated: September 22, 2026