See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Travel insurance is a necessary evil, but one I recommend to my travel clients. Though we do not need to file a claim, it gave me peace of mind while I was traveling. I will recommend this company to others and to my clients as well.
Everything with your company has been wonderful so far. We will be filing a claim soon.Still getting info from Dr.s to file claim.I will be happy to recommend you after We settle the claim.It depends on that. So far, all good.
Would Buy Travel Insarnce from You . Again. Great Rates And Service
Very easy, very good customer service. Good experience.
I found it very easy to file a claim and the claim was taken care of in a very timely manner.
Super fast claim processing. Instruction on claim form is very detail and my claim was paid within the same day.
Trying to initiate a claim on Saturday evening--can't reach anyone.....
Our luggage was late but arrived finally. I had no phone access but got a form to complete should it be needed.
After choosing my policy coverages and completing my travels, I had a brief discussion with customer service on a question I had. That was my one & only interaction. It was resolved quickly. I would recommend the squaremouth process and the specific policy I chose to any traveler.
I have just made initial contact with CSA Travel Protection regarding a claim for trip delay. I was able to speak with a representative quickly (not an AVR system) and received advice on how to proceed. That, so far, is the extent of my interaction. I hope that the claim process goes as smoothly.
Last updated: September 22, 2026