Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
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    1049
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    438
  • 2
    139
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  • Generali Global Assistance policy: Custom

    Travel insurance is a necessary evil, but one I recommend to my travel clients. Though we do not need to file a claim, it gave me peace of mind while I was traveling. I will recommend this company to others and to my clients as well.

    Tamyra from TN
    Review Received: May 9, 2015
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    Generali Global Assistance policy: Custom

    Everything with your company has been wonderful so far. We will be filing a claim soon.Still getting info from Dr.s to file claim.I will be happy to recommend you after We settle the claim.It depends on that. So far, all good.

    Barbara from GA
    Review Received: May 9, 2015
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    Generali Global Assistance policy: Custom

    Would Buy Travel Insarnce from You . Again. Great Rates And Service

    Richard Black from MI
    Review Received: May 6, 2015
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    Generali Global Assistance policy: Custom

    Very easy, very good customer service. Good experience.

    Wendy from PA
    Review Received: May 5, 2015
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    Generali Global Assistance policy: Custom

    I found it very easy to file a claim and the claim was taken care of in a very timely manner.

    fc from CA
    Review Received: May 5, 2015
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    Generali Global Assistance policy: Custom Luxe

    Super fast claim processing. Instruction on claim form is very detail and my claim was paid within the same day.

    Michelle from NY
    Review Received: May 5, 2015
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    Generali Global Assistance policy: Custom

    Trying to initiate a claim on Saturday evening--can't reach anyone.....

    Randy from MI
    Review Received: May 2, 2015
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    Generali Global Assistance policy: Custom

    Our luggage was late but arrived finally. I had no phone access but got a form to complete should it be needed.

    Barbara from AL
    Review Received: April 26, 2015
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    Generali Global Assistance policy: Custom

    After choosing my policy coverages and completing my travels, I had a brief discussion with customer service on a question I had. That was my one & only interaction. It was resolved quickly. I would recommend the squaremouth process and the specific policy I chose to any traveler.

    Michael from TX
    Review Received: April 24, 2015
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    Generali Global Assistance policy: Custom

    I have just made initial contact with CSA Travel Protection regarding a claim for trip delay. I was able to speak with a representative quickly (not an AVR system) and received advice on how to proceed. That, so far, is the extent of my interaction. I hope that the claim process goes as smoothly.

    Roger from NE
    Review Received: April 24, 2015
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Last updated: September 22, 2026