Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3169
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    1049
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    438
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    139
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  • Generali Global Assistance policy: Custom

    It remains to be seen whether I am satisfied with the claim procedures and results. I tore a meniscus in my knee 2/28 and was to leave on trip 3/5. Could not walk well enough to hike in the jungle. Did Physical Therapy and was getting ready to go to the second half of the trip, but got the flu/bronchitis. Had to cancel the whole thing. Reported this to CSA and am working on gathering documentation for the claim. One dr was out of town until today 3/31.

    Janet from FL
    Review Received: March 31, 2015
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    Generali Global Assistance policy: Custom

    Having your Travel Insurance provided peace of mind,that even if something did go wrong we would be taken care of and it wouldn't be a financial burden. Especially when you are 80 years old and have some health problems this is important.

    Dorothy from IA
    Review Received: March 30, 2015
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    Generali Global Assistance policy: Custom

    Service was ok but when we had problem in Holland your 24 hr line did not work and we were told it did not recieve collect calls

    We were contacted ASAP but it has been a while since we heard from you in the claim

    Karol from WA
    Review Received: March 25, 2015
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    Generali Global Assistance policy: Custom

    easy to compare policies. Also I get the suaremouth guarantee

    CHRISTINE from IA
    Review Received: March 23, 2015
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    Generali Global Assistance policy: Custom

    The pricing was reasonable, the information from the customer service people was excellent and supportive.

    Richard from SC
    Review Received: March 19, 2015
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    Generali Global Assistance policy: Custom

    Good price and well rated

    Frank from OR
    Review Received: March 18, 2015
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    Generali Global Assistance policy: Custom

    I phoned CSA to say I needed to file a claim and they explained that they were the secondary insurance and that I needed to start with my homeowners insurance. I hadn't realized that when I took out the insurance - I didn't check that since I was really taking out the insurance for purposes of flight problems or health needs. I was mugged in Cambodia so I need to file a property loss claim. CSA explained that if the deductible was prohibitive or my homeowners policy rejected my claim I could come back to them. I appreciated the advice.

    Frances from DC
    Review Received: March 15, 2015
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    Generali Global Assistance policy: Custom

    Excellent customer service !!!

    David from WI
    Review Received: March 14, 2015
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    Generali Global Assistance policy: Custom

    I haven't filed my claim yet.

    Julia from MA
    Review Received: March 10, 2015
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    Generali Global Assistance policy: Custom

    Good coverage for a good price. I had to call customer service, however, because I could not be sure the policy covered trip cancellation under all circumstances.

    Beverly from CA
    Review Received: March 6, 2015
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Last updated: September 22, 2026