Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3169
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    1049
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    438
  • 2
    139
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  • Generali Global Assistance policy: Custom

    Experience was fine and rates were very competitive. Will probably use SquareMouth again when traveling.

    Atish from CA
    Review Received: January 18, 2015
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    Generali Global Assistance policy: Custom

    Website easy to use. Price was competitive. Great peace of mind to have the protection. We will use Squaremouth again for future trips.

    Henry from HI
    Review Received: January 16, 2015
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    Generali Global Assistance policy: Custom

    Went smoothly questions were answered good value

    Kingman from NY
    Review Received: January 10, 2015
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    Generali Global Assistance policy: Custom

    CSA fully paid a claim for all prepayments for a self-arranged tour that had to be cancelled because of a mobility-restricting injury, along with costs associated with getting back to home city.

    James from WI
    Review Received: January 9, 2015
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    Generali Global Assistance policy: Custom

    My luggage was damaged. The repair cost is ONLY $ 13.33 and I still have NOT heard from CSA. What would CSA do if I had a real major problem during my trip ? I have no faith in CSA............

    Alan from FL
    Review Received: January 5, 2015
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    Generali Global Assistance policy: Custom

    My wife fractured her wrist in Turkey and we filled a claim for $600+.
    Our claim was processed expeditiously and we received our check within a week.
    I would highly recommend anyone traveling to a foreign destination to use Squaremouth to purchase travel insurance.

    Mahmud from GA
    Review Received: January 5, 2015
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    Generali Global Assistance policy: Custom

    I experienced delayed luggage on a recent trip and had to purchase replacement clothes. After returning home I filed a claim and was reimbursed very quickly. I would recommend this policy to other travelers. I would also recommend travelers read the claim filing procedures so they are sure to save the right documentation.

    Kathy from NC
    Review Received: January 2, 2015
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    Generali Global Assistance policy: Custom Luxe

    Like all insurance, I hoped to not use it (and fortunately, I didn't) but getting through to and dealing with a SquareMouth agent was a pleasure as it has been in the past.

    I read an article on SquareMouth and the value they place on their employees after the first time I used the service, which has kept me coming back for the past several years.

    Based on what I've learned about the company, I'm pretty confident that they will treat me well if I ever need to file a claim. It's refreshing to hear about a company that values its customers and its employees and I will continue to book my travel insurance here unless and until they prove otherwise.

    Jason from NY
    Review Received: December 31, 2014
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    Generali Global Assistance policy: Custom

    I am making a claim now for my parents, who couldn't travel because of my mother was very sick. I am in the process of sending some additional documents for my claim.
    During the trip my daughter was sick and she made a visit to the doctor. I spent $153.66 for that visit. I might submit a claim for that if her insurance doesn't pay for the visit.
    So far my experience with this company was a positive one but I can say finally after the pay for my claim.

    Liana from NY
    Review Received: December 29, 2014
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    Generali Global Assistance policy: Custom

    I will follow up once I have completed the claim process.

    G24XRTV from CA
    Review Received: December 27, 2014
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Last updated: September 22, 2026