Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3169
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    1049
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    438
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    139
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  • Generali Global Assistance policy: Custom

    excellent comparison tool or travel insurance. You can compare coverages in a clear manner with any differences shown.

    Robert from PA
    Review Received: December 2, 2014
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    Generali Global Assistance policy: Custom Luxe

    While on our trip, we opened a claim, however chose not to seek medical attention. Fortunately, we did not need the services, but CSA was excellent in corresponding with us while we were in Asia. They also followed up and were very professional.
    We have no hesitation in using their services in the future.

    Philip from WA
    Review Received: December 1, 2014
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    Generali Global Assistance policy: Custom

    Helpful knowledgeable person to guide me through the process.

    Janet from NH
    Review Received: December 1, 2014
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    Generali Global Assistance policy: Custom

    I had mistakenly used my departure date as my end of trip date. When I noticed this prior to the trip the CSA graciously made the adjustment for me.

    Inara from NY
    Review Received: December 1, 2014
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    Generali Global Assistance policy: Custom

    My interaction with all of your personal was very positive and helpful. I will definitely use CSA again

    Judith from PA
    Review Received: November 30, 2014
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    Generali Global Assistance policy: Custom

    My friend recommended your service. The policy covered everything I needed for the trip. I would recommend CSA Travel Protection. Very easy to do on the phone.Loved talking to a real person not a machine!!!

    Nancy from MA
    Review Received: November 26, 2014
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    Generali Global Assistance policy: Custom

    The process to get insurance was quick and easy. Thank you so much for your help.

    Hilda from MD
    Review Received: November 24, 2014
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    Generali Global Assistance policy: Custom Luxe

    Planning a trip? Don't forget Trip Insurance.
    I experienced a detached retina a couple of weeks before my planned SCUBA trip to Cozumel. At least having travel insurance through Squaremouth gave me some relief.

    Seymour from NJ
    Review Received: November 24, 2014
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    Generali Global Assistance policy: Custom

    Real easy to obtain and they answered all my questions.

    Aletta from TX
    Review Received: November 11, 2014
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    Generali Global Assistance policy: Custom

    quick refund.

    Pattra from CA
    Review Received: November 8, 2014
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    0 out of 0 people found this review helpful

Last updated: September 22, 2026