Generali Travel Insurance Reviews

It was easy to get the protection we needed.

Our experience with CSA Travel Protection was excellent, The customer service and responsiveness were exemplary. We would definitely recommend this policy to other travelers.

My last flight on a 3 week trip to India was cancelled due to flight control room damage and the plane could not take off. My claim for the cost of rescheduling a train and taxi in order to get home was denied on the basis that it was not a mechanical problem with the plane itself that caused the cancellation.

Also the info that they gave me re finding a doctor at my destination was incorrect.

I am a frequent traveler and have purchased dozens of travel insurances. This was my first claim. It was handled professionally and rapidly.

After I sunmitted my claim via email, I didn't hear from them until I called a week later? I needed to know acknowledgment of information received and status of claim. customer service was helpful and told me that my case was assigned to an agent and he would be contacting me. A week or more days later no need so I called and they connected me to the agent extension left a message and he did call saying claim was processed and check mailed

It's almost two weeks and I haven't received any response regarding the claim.

The exclusion of *******/psychological disorders makes no sense. I planned a nice trip. I assumed I was covered if one of us got sick. My wife was hospitalized. I assumed I would be reimbursed for the small claim that was made.

There were a lot of documents required but it was fairly seamless

I forgot to bring a copy of my policy on my travels. I sent an email from the airport,to get the policy number & information in case I would need it on the trip. A reply was sent to me in an expedient manner. Fortunately, I did not need it but it made me more confident to have that info available if required.

Great experience. Easy to navigate through.