See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
The insurance provided the combination of medical and cancellation services that I needed. The policy was user friendly for reading and customer service explained whatever was not clear.
Payment and response was easy and I would use your services again.
Thankfully, I did not need to file a claim.
Customer service actually suggested lower priced coverage for us after discussing our travel plans. Very helpful and easy to use website.
excellent service. will buy again for our trip next year.
Your policy offered the protection I needed at a reasonable rate. Many companies offered the exact same coverage at higher rates. I was satisfied with the price and coverage .
If we need insurance again, we will use your company. Better coverage for less than a couple of other plans we checked.
Customer service agents were knowledgeable, professional and pleasant to deal with. Price was right, too. All in all, a satisfactory experience that I will use again when I travel, and recommend to others.
Great service, easy to compare policies and benefits, certainly recommend!
Having the travel insurance gave me peace of mind. I knew if I had to cancel my trip I would not be losing a lot of money. Luckily, nothing happened to cause me to cancel our trip.
It was reassuring to know I had full insurance coverage for a wonderful trip to Ireland during September 2014. I will use your services again...for an upcoming trip to Puerto Vallarta from November 29 through December 18, 2014.
I have sent significant documentation and am awaiting a response.
Last updated: September 22, 2026