Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
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    1049
  • 3
    438
  • 2
    139
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    251
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  • Generali Global Assistance policy: Custom

    The insurance provided the combination of medical and cancellation services that I needed. The policy was user friendly for reading and customer service explained whatever was not clear.
    Payment and response was easy and I would use your services again.
    Thankfully, I did not need to file a claim.

    Sharon from NC
    Review Received: October 30, 2014
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    Generali Global Assistance policy: Custom

    Customer service actually suggested lower priced coverage for us after discussing our travel plans. Very helpful and easy to use website.

    Lynn from MO
    Review Received: October 28, 2014
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    Generali Global Assistance policy: Custom

    excellent service. will buy again for our trip next year.

    George from AL
    Review Received: October 21, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Your policy offered the protection I needed at a reasonable rate. Many companies offered the exact same coverage at higher rates. I was satisfied with the price and coverage .

    Kathryn from MD
    Review Received: October 19, 2014
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    Generali Global Assistance policy: Custom Luxe

    If we need insurance again, we will use your company. Better coverage for less than a couple of other plans we checked.

    GHM from WA
    Review Received: October 16, 2014
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    Generali Global Assistance policy: Custom

    Customer service agents were knowledgeable, professional and pleasant to deal with. Price was right, too. All in all, a satisfactory experience that I will use again when I travel, and recommend to others.

    Cathy from NJ
    Review Received: October 9, 2014
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    Generali Global Assistance policy: Custom

    Great service, easy to compare policies and benefits, certainly recommend!

    Irvin from VA
    Review Received: October 5, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Having the travel insurance gave me peace of mind. I knew if I had to cancel my trip I would not be losing a lot of money. Luckily, nothing happened to cause me to cancel our trip.

    Stephen from TN
    Review Received: October 4, 2014
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    Generali Global Assistance policy: Custom

    It was reassuring to know I had full insurance coverage for a wonderful trip to Ireland during September 2014. I will use your services again...for an upcoming trip to Puerto Vallarta from November 29 through December 18, 2014.

    Forest from OK
    Review Received: October 4, 2014
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    Generali Global Assistance policy: Custom

    I have sent significant documentation and am awaiting a response.

    kathy from LA
    Review Received: October 1, 2014
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    0 out of 0 people found this review helpful

Last updated: September 22, 2026