Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
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    1049
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    438
  • 2
    139
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    251
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  • Generali Global Assistance policy: Custom

    Squaremouth is a great site. It allowed me to shop for the best travel insurance for my needs. The agent in customer service was extremely helpful in narrowing down insurance plans that would satisfy my specific requirements. CSA Travel Protection was very simple to apply for on line and very reasonable. It was a lot less than taking it through our cruise line and it covered my entire trip, not just the cruise part. I was very pleased with the customer service that I received with this company when I had questions about the coverage and policy. I would definitely recommend them and use them again!

    Joanne from NJ
    Review Received: October 1, 2014
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    Generali Global Assistance policy: Custom

    Very easy to work with Squaremouth. The staff was informative and helpful.

    Frederick from FL
    Review Received: October 1, 2014
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    Generali Global Assistance policy: Custom

    After having a few medical issues I decided to buy trip insurance for the first time. Signing up was easy. Although the insurance is costly it gave me great peace of mind to know that if anything should happen I would have good medical treatment and transportation back to the USA if necessary. I was able to enjoy every moment of our trip. I will buy CSA insurance for future trips.

    Eleanor from MA
    Review Received: September 30, 2014
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    Generali Global Assistance policy: Custom

    My final comments will be after my claim has been handled / settled. Until then the jury is out.

    I will not recommend Square Mouth to others until I have a better understanding of how you take care of your policy holders on the back end.

    John from CT
    Review Received: September 28, 2014
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    Generali Global Assistance policy: Custom

    easy, fast, affordable...customer service rep was helpful in all ways. I was able to secure insurance rapidly and and easily. I would definitely call upon this company again ! thank you !

    Linda from CA
    Review Received: September 28, 2014
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    Generali Global Assistance policy: Custom

    I have used CSA for a few trips, but never had to file a claim. I had planned to visit Vietnam and Cambodia on my most recent trip. I had a medical emergency 4 days before my departure date, was hospitalized for a week, and therefore had to cancel my trip. I notified my travel agent first and then called CSA. The CSA agent said that he would email the claim form to me and that I had 90 days to return it. I filled it out within 2 weeks of my return home and sent it in. I had my claim approved and the check sent to me within a few weeks. It was an expensive trip. CSA covered all my non-refundable expenses. I have already bought CSA policies for my next 2 trips.

    Anthony from NY
    Review Received: September 25, 2014
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    Generali Global Assistance policy: Custom

    Fortunately, we had no travel or weather issues during our trip. Better safe than sorry, though, particularly during hurricane season!

    The only interaction I had with customer service was prior to purchasing a plan. I had questions, and called at least twice. Both times, agents were more than willing to check into policy coverage for me, and explain differences between one policy and another.

    Agents were very courteous and professional. Therefore, I rated them 5-stars.

    Will keep squaremouth.com in mind for future needs. I would recommend to others.

    John from PA
    Review Received: September 22, 2014
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    Generali Global Assistance policy: Custom

    Excellent help on the phone, in order to choose the policy right for us.

    Joseph from NY
    Review Received: September 7, 2014
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    Generali Global Assistance policy: Custom

    no problems

    Thomas from TX
    Review Received: September 6, 2014
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    Generali Global Assistance policy: Custom

    I needed health insurance for a trip to Canada and I found suitable policy on SquareMouth.

    JB from OR
    Review Received: August 25, 2014
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Last updated: September 22, 2026