Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
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    251
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  • Generali Global Assistance policy: Custom

    I became ill and was in the hospital for 8 days unable to make the trip.

    Owen from AZ
    Review Received: August 2, 2014
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    Generali Global Assistance policy: Custom

    I chose CSA because they fulfilled my requests and because of pricing. I have filed a claim with them which was very tedious to fill out and I just heard back from them, (about 30 days went by). I had to call them to see if they had received the claim. I will wait to comment on recommending them until this claim is resolved. So far I have not been impressed.

    John from FL
    Review Received: August 1, 2014
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    Generali Global Assistance policy: Custom

    Claim still in Process. So far all is going well

    nancy from CA
    Review Received: August 1, 2014
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    Generali Global Assistance policy: Custom

    Price Reasonable, service excellent, responses prompt.

    Denis from MD
    Review Received: August 1, 2014
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    Generali Global Assistance policy: Custom Luxe

    Excellent customer services and profional handling of customers' cases. Thank you!

    Neji from IL
    Review Received: August 1, 2014
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    Generali Global Assistance policy: Custom

    Just wish they had also contacted Alitalia to help with the rest of my claim. That is still not resolved and my insurance covered for my whole trip. Also, I had no luggage for 15 days and 200 USD does not begin to cover having to buy clothes for that long.

    susan from VA
    Review Received: August 1, 2014
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    Generali Global Assistance policy: Custom

    I did not have to use my insurance. Square mouth made it easy to compare policies. CSA customer service helped with all of my questions so I was very confident in my policy selection.

    William from CA
    Review Received: July 30, 2014
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    Generali Global Assistance policy: Custom

    So far, so good. Thanks for checking.

    Harrell from NC
    Review Received: July 26, 2014
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    Generali Global Assistance policy: Custom

    Easy to use for the coverage I needed.

    Robert from TX
    Review Received: July 20, 2014
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    Generali Global Assistance policy: Custom

    I had to cancel my trip for medical reasons. CSA handled my claim in a short period of time after I supplied all of the documentation. I was pleasantly surprised with the results because I had anticipated problems, delays, etc. Based on this one instance I would highly recommend CSA to others.

    John from MO
    Review Received: July 18, 2014
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Last updated: September 22, 2026