See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
I became ill and was in the hospital for 8 days unable to make the trip.
I chose CSA because they fulfilled my requests and because of pricing. I have filed a claim with them which was very tedious to fill out and I just heard back from them, (about 30 days went by). I had to call them to see if they had received the claim. I will wait to comment on recommending them until this claim is resolved. So far I have not been impressed.
Claim still in Process. So far all is going well
Price Reasonable, service excellent, responses prompt.
Excellent customer services and profional handling of customers' cases. Thank you!
Just wish they had also contacted Alitalia to help with the rest of my claim. That is still not resolved and my insurance covered for my whole trip. Also, I had no luggage for 15 days and 200 USD does not begin to cover having to buy clothes for that long.
I did not have to use my insurance. Square mouth made it easy to compare policies. CSA customer service helped with all of my questions so I was very confident in my policy selection.
So far, so good. Thanks for checking.
Easy to use for the coverage I needed.
I had to cancel my trip for medical reasons. CSA handled my claim in a short period of time after I supplied all of the documentation. I was pleasantly surprised with the results because I had anticipated problems, delays, etc. Based on this one instance I would highly recommend CSA to others.
Last updated: September 22, 2026