Generali Travel Insurance Reviews

My luggage was lost for approx. 32 hours. CSA turned me down on their $200 delay policy because I did not go out to purchase new clothes and choose to hand wash my existing clothes. My return trip to my home was delayed by a day waiting for my luggage. How can one buy new clothes at 9:30 pm arrival and how does one know it would be longer than 24 hours when they find your luggage? I feel I kept their cost down and should have at least received the $66 I paid them for their policy. They only paid me $29.77 for my damaged waterpik.
Based on this experience, I would not recommend CSA insurance. My claim number is 14014409-01 and policy number is 14088W8035

Claim was handled and processed efficiently and quickly and more to my satisfaction than I expected. I would definitely recommend this policy to others and consider it again

All the people I talked with were knowledgeable, friendly and helpful. The claim was paid quickly. I have no complaints and would recommend them highly.

It was easy to purchase
I will have a more complete assessment after filing a claim

Filed a claim for trip cancellation. Was refuned the full amount without any problems.

I chose a good policy for my needs; would recommend Square Mouth to friends and family. Thank you

We chose a comprehensive policy including trip cancellation in case of an illness or other major family problem. We have used comprehensive policies many times before and this was the first time we had to make a claim. We were very pleased with Sarah Weiser in the Claims Department who explained each step of the process clearly. It took six weeks for CSA Travel Protection to complete their review and pay our claim in full.

The outside USA(collect call) number did not work in Zagreb, Croatia. I tried several times and my husband tried. I had the right number since I took the policy document with me. I had to use my credit card to reach CSA. I have been refunded the cost of the phone calls. It was frustrating since my problem was due to loss of vision in one eye and I needed to get back to the states to be treated since eye equipment in Zagreb for ultra sound was broken and "might be fixed four days later." I would like to see back up information if collect calls can not go through. Zagreb is the capital of Croatia so it's not a small city for this not to work and we stayed at a Westin hotel while in Zagreb.

Price was right for coverage needed. Customer service was friendly and helpful. I liked the multitude of choices in insurance carriers and the ability to compare services and coverage.

Excellent and quick response to my claim!