Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
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    1049
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    438
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    139
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  • Generali Global Assistance policy: Custom

    I took out my travel policy two weeks before my trip. 6 days before our scheduled trip my sister and husband died in a car accident. I had to wait two weeks before I could get a death certificate to file my claim. I rescheduled my trip for approximately a month after my first scheduled departure in hopes of having the claim settled. I received the check two days before the departure. All in all the claim was handled expeditiously and we are very pleased.

    Lorraine from PA
    Review Received: July 9, 2014
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    I've purchased CSA's travel protection policy twice, very professional organization and excellent coverage at a reasonable price. I will continue to use them; however, I've not made a claim (and hope I never have to), so have no comment on their claim payment procedures.

    John from IL
    Review Received: July 2, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Good value for the price. Used before. Staff is curteous and knowledgeable.

    Starlene from CA
    Review Received: July 2, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Friendly and informative customer service. Transaction quick and easy. Thank you.

    Frances from NY
    Review Received: June 30, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    CSA staff have been informative, professional, helpful, and sympathetic to our situation. We will submit a claim as soon as all documents have been gathered.

    Tom from NE
    Review Received: June 30, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    I chose this policy with the help of your assistant. It was medium priced and covered what I was asked to cover by the travel agent. I haven't taken out travel insurance before, but will contact this company again in the future if I need insurance.

    Janet from MA
    Review Received: June 30, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Had to cancel trip due to illness of co-travelers. Currently in dispute with CSA over coverage.

    Donald from CA
    Review Received: June 29, 2014
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    2 out of 3 people found this review helpful
    Generali Global Assistance policy: Custom

    I have used CSA insurance for my family in prior trips to Europe. Their 24-hour assistance was very useful in one instance. The CSA policy is highly recommended!

    Simone from NE
    Review Received: June 29, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Representatives made it easy to determine what features to purchase and provided me a clear understanding of what I was purchasing and how it would and would not support a future claim. All in all, I am glad I didn't need to file a claim but it was reassuring to have the protection during the trip. The 180 days of identity theft protection is the icing on the cake. I highly recommend SquareMouth insurance for any major trip.

    Charles from CA
    Review Received: June 29, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Excellent service!. You will be getting more business in the future. john

    JOHN from PA
    Review Received: June 26, 2014
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    0 out of 0 people found this review helpful

Last updated: September 22, 2026