See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
I was looking for good reviews and ease of purchase/claims. Customs ratings were key to my decision. My experience was very positive and I would definitely recommend them to anyone traveling
CSA is absolutely five star when it comes to handling a claim. We experienced an air travel delay that resulted in forfeited hotel stays and private transfers and even an excursion.
I simply followed the instructions avail on line from CSA and submitted all the req'd documentation by email. I was completely, but happily shocked to receive their confirmation and acceptance of my claim so rapidly. I filed it 8:46 am on Friday and rec'vd their approval at 3:31pm on Monday. And the check will be in the mail within 3 business days. What's not to love about CSA!! They rock the travel world!
The policy is very competitively priced and has excellent coverage.
Glad I had insurance.
Happier I didn't have to use it
I didn't use it, but felt better having it in case I had problems.
No claim so not really applicable.
First submitting it
I don't understand how I can rate you when I don't have a claim to file.
Getting the insurance was a breeze. No claim, so no info on that.
Trip went smoothly, did not need to file a claim.
Last updated: September 22, 2026