Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3169
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    1049
  • 3
    438
  • 2
    139
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  • Generali Global Assistance policy: Custom

    I was looking for good reviews and ease of purchase/claims. Customs ratings were key to my decision. My experience was very positive and I would definitely recommend them to anyone traveling

    Lisa from LA
    Review Received: June 23, 2014
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    CSA is absolutely five star when it comes to handling a claim. We experienced an air travel delay that resulted in forfeited hotel stays and private transfers and even an excursion.

    I simply followed the instructions avail on line from CSA and submitted all the req'd documentation by email. I was completely, but happily shocked to receive their confirmation and acceptance of my claim so rapidly. I filed it 8:46 am on Friday and rec'vd their approval at 3:31pm on Monday. And the check will be in the mail within 3 business days. What's not to love about CSA!! They rock the travel world!

    forepaughs from FL
    Review Received: June 16, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    The policy is very competitively priced and has excellent coverage.

    Sidney from UT
    Review Received: June 16, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Glad I had insurance.
    Happier I didn't have to use it

    Thomas from TX
    Review Received: June 16, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    I didn't use it, but felt better having it in case I had problems.

    Steven from OR
    Review Received: June 16, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    No claim so not really applicable.

    Patricia from NY
    Review Received: June 14, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    First submitting it

    Thomas from OR
    Review Received: June 12, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    I don't understand how I can rate you when I don't have a claim to file.

    Jean from MI
    Review Received: June 11, 2014
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    Generali Global Assistance policy: Custom

    Getting the insurance was a breeze. No claim, so no info on that.

    Elizabeth from NY
    Review Received: June 11, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Trip went smoothly, did not need to file a claim.

    Dennis from CA
    Review Received: June 11, 2014
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    0 out of 0 people found this review helpful

Last updated: September 22, 2026