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Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • “
    Generali Global Assistance policy: Custom

    Claim was denied.

    Wayne from VA
    Review Received: June 9, 2014
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    “
    Generali Global Assistance policy: Custom

    I purchased the insurance for peace of mind. This trip was expensive; we wanted to be sure we had insurance for reimbursement if necessary and health coverage if needed. Thankfully, we did not have to use the insurance.

    Frances from FL
    Review Received: June 9, 2014
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    “
    Generali Global Assistance policy: Custom

    All went well before the trip.

    There will be no claim/s submitted.

    All went well on the motorcycle tour without an incident

    William from NC
    Review Received: June 9, 2014
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    “
    Generali Global Assistance policy: Custom

    Did not have to make a claim so I'm not sure how to evaluate your performance.

    Heather from CA
    Review Received: June 4, 2014
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    I didn't really require service before I traveled. However information was clear and complete and insurance was easy to buy.

    Edith from WA
    Review Received: June 4, 2014
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    no claim

    Ralph from MI
    Review Received: June 3, 2014
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    we did not have to use the insurance thank goodness!

    Jan from FL
    Review Received: June 3, 2014
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    Did not need to use the insurance.

    Nancy from CA
    Review Received: June 2, 2014
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Did not take the trip. Had a lot of trouble collecting from CSA due to legitimate claim. Would not use them again.

    Jon from CO
    Review Received: June 2, 2014
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    6 out of 7 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    submitting claim on Monday so I don't yet have input on the processing of the claim. The claim is for medical expense incurred on teh trip.

    Laurie from CA
    Review Received: June 1, 2014
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    0 out of 0 people found this review helpful
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Last updated: September 22, 2026