Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
I have used Generali Global Assistance for all of my trips and have been very pleased with the service. I have recommended Generali to several people who I believe have used your services.
Traveler from NY State from NYReview Received: March 26, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe love our loyal travelers, Louise, and hope to retain you as a customer for many years to come!
“Generali Global Assistance policy: StandardI have contacted you about recovering my expenses for a cancellation of a flight and having to purchase another flight to get to my destination plus Uber expense. They said I have to take care of this online not possible I don’t have anything that shows it was canceled I do have the flight information for the one I had to book plus a charge slip for the uber. I would certainly appreciate some help from someone. My contact informations as follows.
Edie McCloud
360901-0278
Edie5@msn.comThank You
Edie McCloudEdith from WAReview Received: March 24, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Edith. We are sorry for not meeting your expectations. We take customer service very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated customer service team member is investigating your case further and will provide details on how to file a claim. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardI was pleased with customer service on explaining to me how the medical look back coverage works, which was not documented as such.
I have chosen policies in the past from Generali because the coverage amounts it protects me for, and cost. I can't speak on how they handle claims because I haven't submitted any claims so far, and hope that I don't have to, but if I do I think that they will do right for me.
Nick from NYReview Received: March 24, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Nick. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: PreferredFirst time purchaser of travel insurance. Generali did an exceptional job at helping me to establish what my needs were and what was covered by the policy. Excellent communication and execution of my claim. Claim filed on Sunday and funds deposited into my account on Tuesday Outstanding! Would highly recommend and plan on using them for all of my future travel. Thank you.
Carlo from NYReview Received: March 14, 2026Was this review helpful?5 out of 5 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your feedback with us, Carlo. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
“Generali Global Assistance policy: StandardI was happy to have the coverage and glad I didn’t need it.
Virginia from NYReview Received: March 14, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback and your purchase, Virginia! We know you have options when it comes to travel insurance, but are pleased you chose Generali Global Assistance.
“Generali Global Assistance policy: StandardTerrible claim service. The worst I’ve experienced. I’m going to need to hire a lawyer to get what I’m owed.
Gary from SCReview Received: March 10, 2026Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Gary. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated customer service team member is investigating your case further and will provide details regarding the claim filing process. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardPoor service. Reported to Maryland Insurance administration
Patrick from MDReview Received: March 9, 2026Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Patrick. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at claims@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredI love the way the Squaremouth site works, comparing a wide variety of products helping me see the differences in each. I also appreciate the fact that Squaremouth will be there for me if a problem arises in the process of making a claim. I recommend Squaremouth to everyone. I know who’s thinking about buying travel insurance. You guys are the best.
Gary from NCReview Received: March 8, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Gary! It's wonderful to hear we were able to meet your expectations.
“Generali Global Assistance policy: PremiumThe shifting (increased from 3 to 6 months) lookback period on pre-existing conditions during the week I was shopping was disturbing; fortunately, it wasn't a problem. Customer service wait time was short. Best price/value Did not file claim.
David from MDReview Received: March 3, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe are grateful for your review, David. Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardUnable to complete verification to receive reimbursement. Insurer is mailing out a check for expenses but I was never able to talk to them.
RICHARD H from NVReview Received: March 3, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Richard. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at claims@generalitravelinsurance.com.