Generali Travel Insurance Reviews

I filed a claim on 8/15 online for new tickets we had to purchase after our original flights were delayed so long we would miss our connection. 10 days later I still have seen zero action on our claim online. When I call their toll free # the messages say send them an email. Their customer service email says they take 30 days to get to claims. 100% unacceptable. I will be giving the very negative reviews every chance I get.

Because of a medical emergency my husband had on a flight from another country, they had to divert course, and he ended up in a hospital for four days. Generali Global stayed in constant contact via email, text, and phone. I tied them into our communications with hospital administrators, and it seemed to help speed up getting tests done and receiving results.

Upon our discharge from the hospital, Generali Global acted fast and had us on a flight back to the US within 5 hours. They kept us updated every step of the way with phone calls and emails. They had wheelchairs waiting at each stop, and to top it off, they had a car waiting at our final destination to drive us 3 hours home.

They covered all of the medical costs as well as our transportation home. They have followed up to see how he is feeling and have offered assistance in getting medical records from the hospital.

We can not thank them enough for helping to relieve a very stressful situation. Any trip from this point on will have a Generali Global policy attached to it.

I submitted the claim one week ago on 8/16. I did not receive any email indicating anything which I . The website shows it was submitted but no other detail at this time.

Did not use the insurance but it was nice to know it was there.

I tried to contact them about the fact that I was on a cruise that stopped at 5 countries and their question only asked what my “destination “ was.
I got a reply that did not answer my question. I tried again and still did not get an answer.
However I did not have any problems requiring the use of this insurance.
I would choose a more minimal type of insurance next time.

It's been 5 days since filing online as required but no contact from company

Responsive. Claim filed for an illness that arose, requiring prescription medications. They asked for proof which was supplied easily digitally and approved the claim the next day. Payment could be arranged electronically or by a check sent in the mail. Efficient and timely.

I had to make two claims, which were handled promptly and efficiently

I was surprised how easy it was to apply. I will definitely use it agtain, the next time I travel.
Thank you,