Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • Generali Global Assistance policy: Custom

    I will be able to answer the processing question once it's been completed!

    Victoria from IL
    Review Received: May 23, 2014
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    Generali Global Assistance policy: Custom

    No policy or information received before the trip. Receiving some detailed infromation electronically would add to the confidence that my wife and I were covered. No doubt CSA is a reputable company as other reviews have confirmed. Just need some printed data to take on the trip. Thank you.

    Rusty from OH
    Review Received: May 21, 2014
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    6 out of 6 people found this review helpful
    Generali Global Assistance policy: Custom

    does not apply

    Gloria from NY
    Review Received: May 16, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Although i finished a trip to Greece with my daughter. I am still a way from home. That is the reason why i can't continue with the claim. It will be done in the coming week. Thank you for the help so far after my mobile phone disappeared.

    Lea from CA
    Review Received: May 11, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    I did not have to make any claim. It was convenient to be able to add the policy directly to the Passbook App on the smartphone.

    Carol from NY
    Review Received: May 6, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Application and process with quick and essentially painless

    Ann from NH
    Review Received: May 6, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Information was provided before the trip adequately. Since we didn't make a claim I had no further contact with them.

    Ben from OH
    Review Received: April 30, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    No claim- service upfront on policy was fine

    Joan from WA
    Review Received: April 26, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Thankfully we did not have to use the insurance.

    Dennis from OR
    Review Received: April 21, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Have not yet filed claim. Awaiting info from agent so cannot speak to how CSA responds to claim.

    Penelope from NC
    Review Received: April 21, 2014
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    0 out of 0 people found this review helpful

Last updated: September 22, 2026