See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
I will be able to answer the processing question once it's been completed!
No policy or information received before the trip. Receiving some detailed infromation electronically would add to the confidence that my wife and I were covered. No doubt CSA is a reputable company as other reviews have confirmed. Just need some printed data to take on the trip. Thank you.
does not apply
Although i finished a trip to Greece with my daughter. I am still a way from home. That is the reason why i can't continue with the claim. It will be done in the coming week. Thank you for the help so far after my mobile phone disappeared.
I did not have to make any claim. It was convenient to be able to add the policy directly to the Passbook App on the smartphone.
Application and process with quick and essentially painless
Information was provided before the trip adequately. Since we didn't make a claim I had no further contact with them.
No claim- service upfront on policy was fine
Thankfully we did not have to use the insurance.
Have not yet filed claim. Awaiting info from agent so cannot speak to how CSA responds to claim.
Last updated: September 22, 2026