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Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • “
    Generali Global Assistance policy: Custom

    I had no problems

    robert from VA
    Review Received: April 20, 2014
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    My questions were answered,

    PATRICK from WV
    Review Received: April 18, 2014
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    No claim

    Ann from CO
    Review Received: April 18, 2014
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    we will be filing a claim within a week. We are in the process of getting all our documents ready

    nili from CA
    Review Received: April 15, 2014
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Provider clear, concise information needed

    James from NC
    Review Received: April 9, 2014
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    I did not have a claim for this trip.

    Vickie from TX
    Review Received: April 9, 2014
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    No claim

    Charles from GA
    Review Received: April 8, 2014
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Quickly addressed problem involving wrong address

    Paul from MD
    Review Received: April 7, 2014
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    The performance of CSA has been very poor as I am yet to get a response/acknowledgement after submitting the claim 1 week ago. It was real poor support when I called them to their support phone line. I will never go for either CSA or Squaremouth

    Ajith from TX
    Review Received: April 6, 2014
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    8 out of 12 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    No claims filed

    Philip from KY
    Review Received: April 4, 2014
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    0 out of 0 people found this review helpful
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Last updated: September 22, 2026