Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • Generali Global Assistance policy: Custom

    easy t acquire; qhwn did not ned to use insurance

    jonathan from CA
    Review Received: March 10, 2014
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    Generali Global Assistance policy: Custom

    Quick response to my purchase with e-mails of policy and all necessary emergency phone numbers

    Don from MI
    Review Received: March 9, 2014
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    Generali Global Assistance policy: Custom

    Didn't need to process a claim.

    Terry from OR
    Review Received: March 8, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Policy was clear and understandable

    Roy from CA
    Review Received: March 6, 2014
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    Generali Global Assistance policy: Custom

    having not traveled abroad before, i hesitated a bit about the cost of insuring our trip, but the peace of mind afforded by that small investment was well worth it. thankfully, we did not have any reason to use it, but i was always at ease, knowing it was there should we need it.

    mary catherine from MN
    Review Received: March 2, 2014
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    Generali Global Assistance policy: Custom

    No claims

    Maurice from OR
    Review Received: March 1, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    No claim, no problem!

    Jean from NY
    Review Received: March 1, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    No claims made

    southern canuck from TX
    Review Received: February 26, 2014
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    We had to cancel the trip since our oldest son was admitted to a hospital in Dallas with Pneumonia and Hepatitis and placed in ICU. He is still in the hospital and will be there at least one more week. CSA is processing the claim.

    Sally from FL
    Review Received: February 20, 2014
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    3 out of 7 people found this review helpful
    Generali Global Assistance policy: Custom

    I had very little contact (if at all) with CSA Travel Protection. My contact (however little there was) was with Squaremouth.

    Since my trip went very well, I did not have to make a claim. As a result, I cannot rate CSA's performance.

    Martin from WA
    Review Received: February 19, 2014
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    0 out of 0 people found this review helpful

Last updated: September 22, 2026