See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
easy t acquire; qhwn did not ned to use insurance
Quick response to my purchase with e-mails of policy and all necessary emergency phone numbers
Didn't need to process a claim.
Policy was clear and understandable
having not traveled abroad before, i hesitated a bit about the cost of insuring our trip, but the peace of mind afforded by that small investment was well worth it. thankfully, we did not have any reason to use it, but i was always at ease, knowing it was there should we need it.
No claims
No claim, no problem!
No claims made
We had to cancel the trip since our oldest son was admitted to a hospital in Dallas with Pneumonia and Hepatitis and placed in ICU. He is still in the hospital and will be there at least one more week. CSA is processing the claim.
I had very little contact (if at all) with CSA Travel Protection. My contact (however little there was) was with Squaremouth.
Since my trip went very well, I did not have to make a claim. As a result, I cannot rate CSA's performance.
Last updated: September 22, 2026