Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
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    1049
  • 3
    438
  • 2
    139
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    251
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  • Generali Global Assistance policy: Custom

    No problem during trip which is always good.

    Robert from GA
    Review Received: December 8, 2013
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    Generali Global Assistance policy: Custom

    After purchasing coverage online, we received a completed policy prior to departure via US mail. The policy was easy to read and understand. The cost of coverage provided great value for the trip insurance we needed.

    Charles from CO
    Review Received: December 7, 2013
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    5 out of 6 people found this review helpful
    Generali Global Assistance policy: Custom

    no claims

    Elena from CA
    Review Received: December 2, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    I have not yet submitted my claim

    Harold from FL
    Review Received: November 30, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    I did not need to file a claim. Therefor the answer to questions two and three is not applicable.

    Carol from NJ
    Review Received: November 29, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    We did not have a claim so it would be presumptuous to give them an evaluation.

    Margaret from AZ
    Review Received: November 26, 2013
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    Generali Global Assistance policy: Custom Luxe

    This policy was exactly what we needed for our cruise travel, without having to purchase unnecessary or duplicative coverage. The policy information recieved was clear and complete. I would definitely use them again for emergency medical travel insurance outside of the USA.

    Christine from CA
    Review Received: November 25, 2013
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    Generali Global Assistance policy: Custom

    No comments since the policies weren't used.

    Maria Christina from NY
    Review Received: November 25, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Policy was easy to acquire, price competitive, and, since no claim was filed, a complete success.

    Theodore from AZ
    Review Received: November 25, 2013
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    Generali Global Assistance policy: Custom

    We did not have to claim for anything this time, but the last time we travelled, we did and it was no sweat.

    Jose from NJ
    Review Received: November 24, 2013
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    0 out of 0 people found this review helpful

Last updated: September 22, 2026