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Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • “
    Generali Global Assistance policy: Custom

    no claim

    Carol from PA
    Review Received: November 24, 2013
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    “
    Generali Global Assistance policy: Custom

    I purchased with CSA Travel Protection. We had not need to contact customer service before or during our trip. Our trip was wonderful and we did not have a need for a claim but I would hope it would be a easy to negotiate as purchasing through Squaremouth.

    Robin from CA
    Review Received: November 23, 2013
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    “
    Generali Global Assistance policy: Custom

    No problems so I will not be making a claim. I felt better knowing that I would have medical help if needed. It was very easy to sing up for services.

    Linda from OK
    Review Received: November 23, 2013
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    “
    Generali Global Assistance policy: Custom Luxe

    well worth the money for protection..

    Ronald from CT
    Review Received: November 22, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    No claim made

    Mark from UT
    Review Received: November 22, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    We were fortunate to have no problems during our trip to Europe. The coverage and value determined my choice with Squaremouth

    Frances from CA
    Review Received: November 20, 2013
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    “
    Generali Global Assistance policy: Custom

    The best part about it was that I did not have to use it, but knowing it was there made it even better...Thanks!

    Joyce from DC
    Review Received: November 19, 2013
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    “
    Generali Global Assistance policy: Custom

    had no problems or claims, so cannot rate performance

    william from CA
    Review Received: November 18, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Did not have a claim. Last two questions do not apply.

    Marie from NE
    Review Received: November 16, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    no claim

    Jill from NY
    Review Received: November 14, 2013
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    0 out of 0 people found this review helpful
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Last updated: September 22, 2026