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Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • “
    Generali Global Assistance policy: Custom

    nothing happened, no claims, no contact, no service provided.
    In other words it was a great trip, and the insurance premium was just for peace of mind

    Tom from NV
    Review Received: October 27, 2013
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    “
    Generali Global Assistance policy: Custom

    I did not have to file a claim. I have used this provider in the past and was satisfied with their rates.

    Rosemarie from GA
    Review Received: October 26, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Did not need to use insurance, but I felt good knowing it was avaliable.

    Marie from CT
    Review Received: October 21, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    I did not have to make a claim.

    Laura from WA
    Review Received: October 21, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    No incidents

    Robert from NY
    Review Received: October 21, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    No claim made

    Nancy from MO
    Review Received: October 19, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    Fortunately we did not have reason to make a claim. However I will use Squaremouth again because it was so easy to set up and the price was reasonable.

    Thank you

    Patricia from MO
    Review Received: October 19, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    No claim made

    Craig from CA
    Review Received: October 17, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    I had no claims but felt comfortable that if I did it would be easily processed

    Lizbeth from WA
    Review Received: October 17, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    I didn't make a claim.

    Jay from GA
    Review Received: October 15, 2013
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    0 out of 0 people found this review helpful
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Last updated: September 22, 2026