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Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • “
    Generali Global Assistance policy: Custom

    Since no claim was made I cannot, in conscience, rate the company. We received all the paperwork promptly and the price was right.

    Barbara from AZ
    Review Received: September 27, 2013
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    “
    Generali Global Assistance policy: Custom Luxe

    No claim made

    Lorraine from MA
    Review Received: September 26, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Had no problems during the trip, so made no claims and did not need to contact the provider.

    Elizabeth from NY
    Review Received: September 25, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    No claim

    Gary from CA
    Review Received: September 24, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    No need during trip and no claim afterward, so don't know.

    Dennis from NM
    Review Received: September 23, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    No claim was made. Glad though to have had the insurance

    Dorothy from CA
    Review Received: September 21, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    I didn't have to use the insurance, thankfully. But was reassuring to have it.

    Ronald from NJ
    Review Received: September 19, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    I did not make a claim, but the insurance company was very east to deal with and answered all my questions. It gave me a lot of peace of mind to have the insurance while I was abroad. Who knows what could happen?

    William from OH
    Review Received: September 18, 2013
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    “
    Generali Global Assistance policy: Custom Luxe

    Our trip went very smoothly and there was no reason to contact you. It was a relief to know that in an emergency you would be helpful

    Donald from ON
    Review Received: September 18, 2013
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    “
    Generali Global Assistance policy: Custom

    Easy to understand policy, excellent piece of mind and value for scheduling a trip during hurricane season!!!

    Krista from MN
    Review Received: September 17, 2013
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    0 out of 0 people found this review helpful
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Last updated: September 22, 2026