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Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • “
    Generali Global Assistance policy: Custom

    no contact with company, no claim

    Michael from AL
    Review Received: September 17, 2013
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    “
    Generali Global Assistance policy: Custom

    Not filed yet.

    David from WI
    Review Received: September 16, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Did not use insurance provider's assistance for this trip

    BnB from CT
    Review Received: September 16, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    I did not file a claim.

    Floyd from TX
    Review Received: September 10, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    I did everything online, so I had no exposure to customer service. Documentation was good. I have no claim, so the last two questions do not apply.

    Elaine from TN
    Review Received: September 10, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    I had no reason to make a claim

    Joan from MA
    Review Received: September 10, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    no claim

    Diedra from CA
    Review Received: September 10, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    no claim submitted

    Gerald from NY
    Review Received: August 29, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    No claim filed

    Kathleen from OR
    Review Received: August 29, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    NO claim submitted!

    Edward from GA
    Review Received: August 26, 2013
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    0 out of 0 people found this review helpful
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Last updated: September 22, 2026