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Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • “
    Generali Global Assistance policy: Custom

    I was very satisfied with the turn around time of receiving my reimburesement after all the necessary papers was sent. The process was painless.

    Wilma from CA
    Review Received: August 18, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    No service was needed.

    Ben from FL
    Review Received: August 10, 2013
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    0 out of 13 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    I did not file a claim because the insurer said I wasn't covered for what happened to me (rental car hit by lightening ).

    Teresa from VA
    Review Received: August 5, 2013
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    11 out of 13 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    No claims made, and therefore there is not any significant information from me to give. However II found the website to be very user- friendly and had confidence that if I needed to put in a claim, it would be handled properly and efficiently.

    Jeannie from CA
    Review Received: August 4, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    The airplane company changed the flight by 24 hours and the insurance company said they would not make any payment to my re-booking fees or extra hotel night! What's the point of travel insurance but to cover those unexpected complications beyond my control?

    Brian from WA
    Review Received: August 3, 2013
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    331 out of 338 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    No claim

    Margarita from GA
    Review Received: July 30, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    I had no claims.I felt comfortable that if I had an emergency it would be well hahandled

    Andrew from AZ
    Review Received: July 27, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    everything went well, so no reason to use insurance.

    Michael from NC
    Review Received: July 25, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    I did not contact them during my trip

    Claim Process
    No claim made

    Carmela from OH
    Review Received: July 22, 2013
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    We did not use

    Susan from FL
    Review Received: July 21, 2013
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    0 out of 0 people found this review helpful
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Last updated: September 22, 2026