See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Before Trip
Excellent service. Everything very clearly explained. Documents arrived promptly and were understandable.
During Trip
Never had to use it
Claim Process
N/a
Before Trip
The insurance seemed to provide the coverage I wanted. Fortunately no claim was needed against the policy so I only bought the policy and printed it out.
During Trip
Didn't use the insurance during the trip.
Claim Process
n/a
Before Trip
Squaremouth gave me quick polite service. I hate buying insurance, so that's exactly what I'm looking for.
During Trip
I have had no contact with the carrier. I've never been sick on a trip or had an accident, so I can't answer these questions
During Trip
Never used the service
Claim Process
Did not file a claim
During Trip
Other than noting our coverage when reviewing tour information we had no immediate thoughts about coverage. We are quite healthy and the tour service provided excellent service.
Claim Process
Not Applicable
During Trip
N/A
Before Trip
It is easy to compare policies and pick the one that best suits your needs
During Trip
fortunately we didn't need to make any claims, but it sure fealt good to know that we were covered.
Before Trip
I wish regular healthcare was this easy.
During Trip
I had no need to contact during the trip and thus can't answer the questions above.
Claim Process
No claims made.
Before Trip
The process of acquiring a useful and adequate policy was well accepted and required a minimum of effort.
During Trip
It was convenient knowing we were traveling with insurance coverage.
Before Trip
Some sort of card to carry during the trip would have been a good feature.
During Trip
No contact
Claim Process
No claim
Last updated: September 22, 2026