Trips Protected
Calendar icon
SINCE 2004
207,595
Calendar icon
AVG. MONTH
1,218
Total Reviews
Star icon
SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
  • Filter By
    Filter
    Sort By
    Sort
  • Generali Global Assistance policy: Custom Luxe

    Before Trip
    Excellent service. Everything very clearly explained. Documents arrived promptly and were understandable.

    During Trip
    Never had to use it

    Claim Process
    N/a

    Ann from PA
    Review Received: July 12, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    The insurance seemed to provide the coverage I wanted. Fortunately no claim was needed against the policy so I only bought the policy and printed it out.

    During Trip
    Didn't use the insurance during the trip.

    Claim Process
    n/a

    Michael from CT
    Review Received: July 10, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Squaremouth gave me quick polite service. I hate buying insurance, so that's exactly what I'm looking for.

    During Trip
    I have had no contact with the carrier. I've never been sick on a trip or had an accident, so I can't answer these questions

    Eleanor from ON
    Review Received: July 10, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Never used the service

    Claim Process
    Did not file a claim

    Aline from CA
    Review Received: July 10, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Other than noting our coverage when reviewing tour information we had no immediate thoughts about coverage. We are quite healthy and the tour service provided excellent service.

    Claim Process
    Not Applicable

    Homer from MN
    Review Received: July 9, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    N/A

    Shirley from CA
    Review Received: July 5, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    It is easy to compare policies and pick the one that best suits your needs

    During Trip
    fortunately we didn't need to make any claims, but it sure fealt good to know that we were covered.

    Linda from PA
    Review Received: July 4, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    I wish regular healthcare was this easy.

    During Trip
    I had no need to contact during the trip and thus can't answer the questions above.

    Claim Process
    No claims made.

    David from SC
    Review Received: July 3, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    The process of acquiring a useful and adequate policy was well accepted and required a minimum of effort.

    During Trip
    It was convenient knowing we were traveling with insurance coverage.

    Simone from NE
    Review Received: July 3, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Some sort of card to carry during the trip would have been a good feature.

    During Trip
    No contact

    Claim Process
    No claim

    Paul from UT
    Review Received: July 3, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful

Last updated: September 22, 2026