Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
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    1049
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    438
  • 2
    139
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    251
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  • Generali Global Assistance policy: Custom

    During Trip
    When we arrived at our destination we were told the river cruise was instead going to be by bus because of the swollen rivers. I called CSA regarding some kind of a refund but they said unless the cruise was cancelled, there was no refund of any kind.

    Sharon from TX
    Review Received: July 1, 2013
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    116 out of 120 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Adequately answered the one question I had!

    During Trip
    did not use during the trip.

    Claim Process
    no claim!

    Brian from AZ
    Review Received: June 27, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    I was extremely pleased with the service in obtaining my travel insurance. I would be pleased to use Squaremouth again.

    During Trip
    I've always used this insurance carrier, and I probably always will.

    Claim Process
    I had no claim.

    Mona from VA
    Review Received: June 27, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    I had no problems with the service carrier. It was easy to comparative shop and choose the service that best met my needs. I will definitely use this service again.

    Vanessa from AK
    Review Received: June 27, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Great price which gave us a lot of reassurance of the "just in case something happens". Thanks so much.

    During Trip
    No need to use!!!

    Claim Process
    Thanks for covering the trip. It was a Blast!!! All went well.

    Harold from TN
    Review Received: June 27, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Didn't need to use this service

    Claim Process
    Did not make a claim

    Theda from CO
    Review Received: June 26, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Claim Process
    had no claim

    Deborah from TX
    Review Received: June 24, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    No need to contact carrier during trip, all was well with trip and no issue arose.

    Claim Process
    No Claim.

    Sandra from NC
    Review Received: June 24, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    I had a problem with the fact that the policy documentation evenly split the total trip amount between my wife and I, when that was not what I wanted. A phone call quickly resolved this issue.

    Harry from NY
    Review Received: June 20, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Very reasonable price, considering the alternatives. As it turned out I did not need to file a claim so I cannot comment on that aspect of the coverage. However, a portion of my trip was cancelled prior to the departure and the travel company refunded a portion of the cost which subsequently affected the amount of premium for the travel insurance. Since the price of the travel insurance is partially based on the cost of the trip, I thought that the travel insurance premium might be less than what I originally paid. I called regarding a partial refund of my insurance premium (prior to the trip) and received that refund within a day of my call. Very good service and would take out this coverage again in the future.

    Anita from CA
    Review Received: June 17, 2013
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    10 out of 10 people found this review helpful

Last updated: September 22, 2026