See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
During Trip
When we arrived at our destination we were told the river cruise was instead going to be by bus because of the swollen rivers. I called CSA regarding some kind of a refund but they said unless the cruise was cancelled, there was no refund of any kind.
Before Trip
Adequately answered the one question I had!
During Trip
did not use during the trip.
Claim Process
no claim!
Before Trip
I was extremely pleased with the service in obtaining my travel insurance. I would be pleased to use Squaremouth again.
During Trip
I've always used this insurance carrier, and I probably always will.
Claim Process
I had no claim.
Before Trip
I had no problems with the service carrier. It was easy to comparative shop and choose the service that best met my needs. I will definitely use this service again.
Before Trip
Great price which gave us a lot of reassurance of the "just in case something happens". Thanks so much.
During Trip
No need to use!!!
Claim Process
Thanks for covering the trip. It was a Blast!!! All went well.
During Trip
Didn't need to use this service
Claim Process
Did not make a claim
Claim Process
had no claim
During Trip
No need to contact carrier during trip, all was well with trip and no issue arose.
Claim Process
No Claim.
Before Trip
I had a problem with the fact that the policy documentation evenly split the total trip amount between my wife and I, when that was not what I wanted. A phone call quickly resolved this issue.
Before Trip
Very reasonable price, considering the alternatives. As it turned out I did not need to file a claim so I cannot comment on that aspect of the coverage. However, a portion of my trip was cancelled prior to the departure and the travel company refunded a portion of the cost which subsequently affected the amount of premium for the travel insurance. Since the price of the travel insurance is partially based on the cost of the trip, I thought that the travel insurance premium might be less than what I originally paid. I called regarding a partial refund of my insurance premium (prior to the trip) and received that refund within a day of my call. Very good service and would take out this coverage again in the future.
Last updated: September 22, 2026