Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • Generali Global Assistance policy: Custom

    During Trip
    didn't need to use

    Claim Process
    no claim

    Ann from PA
    Review Received: June 7, 2013
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    Generali Global Assistance policy: Custom

    Before Trip
    It was OK considering that everything was done on line.

    During Trip
    I had no contact with you during the trip- nor did I need it

    Claim Process
    No Claim

    Robert from NJ
    Review Received: June 6, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Did not need to use servicw

    Doris from PA
    Review Received: June 5, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Documents arrived right away.

    During Trip
    I never had to use the insurance so I can not rate the above

    Claim Process
    Never hd to make a claim

    Gloria from CA
    Review Received: June 5, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    I did not have to contact the insurance company so these questions are not applicable to me.

    Claim Process
    No claims made.

    David from NY
    Review Received: June 4, 2013
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    Generali Global Assistance policy: Custom

    Before Trip
    Since the entire transaction was handled on-line I had no contact with customer service. I filled out the form, used my credit card, and received the documentation promptly on-line.

    During Trip
    I didn't have any contact with the company during my trip.

    Claim Process
    None of the above applies.

    Carolyn from WA
    Review Received: June 2, 2013
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    Generali Global Assistance policy: Custom Luxe

    During Trip
    I didn't use any service during my trip.

    Claim Process
    I didn't claim

    Andrew from OR
    Review Received: June 2, 2013
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    Generali Global Assistance policy: Custom

    Before Trip
    Terrific Business Model. All questions answered, all details covered, everything completely efficient.

    Judith from NJ
    Review Received: May 31, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    We had no contact as there was no need to do so.

    Claim Process
    No claim.

    Brenda from AZ
    Review Received: May 30, 2013
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    email contact is great but real customer service should involve at least one warm body phone call.

    During Trip
    No comments

    Richard from CA
    Review Received: May 30, 2013
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    0 out of 0 people found this review helpful

Last updated: September 22, 2026