See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
During Trip
didn't need to use
Claim Process
no claim
Before Trip
It was OK considering that everything was done on line.
During Trip
I had no contact with you during the trip- nor did I need it
Claim Process
No Claim
During Trip
Did not need to use servicw
Before Trip
Documents arrived right away.
During Trip
I never had to use the insurance so I can not rate the above
Claim Process
Never hd to make a claim
During Trip
I did not have to contact the insurance company so these questions are not applicable to me.
Claim Process
No claims made.
Before Trip
Since the entire transaction was handled on-line I had no contact with customer service. I filled out the form, used my credit card, and received the documentation promptly on-line.
During Trip
I didn't have any contact with the company during my trip.
Claim Process
None of the above applies.
During Trip
I didn't use any service during my trip.
Claim Process
I didn't claim
Before Trip
Terrific Business Model. All questions answered, all details covered, everything completely efficient.
During Trip
We had no contact as there was no need to do so.
Claim Process
No claim.
Before Trip
email contact is great but real customer service should involve at least one warm body phone call.
During Trip
No comments
Last updated: September 22, 2026