Trips Protected
Calendar icon
SINCE 2004
207,595
Calendar icon
AVG. MONTH
1,218
Total Reviews
Star icon
SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
  • Filter By
    Filter
    Sort By
    Sort
  • Generali Global Assistance policy: Custom

    During Trip
    Fortunately, I did not use this service.

    Renda from TX
    Review Received: May 29, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    I did a lot of comparison shopping and through Squaremouth got a very good deal on the kind of travel insurance I needed. Recommended it to two sisters who were also going to abroad.

    During Trip
    Can't review any of these since we didn't need to use the policy.

    Nancy from CA
    Review Received: May 28, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Hard to comment on the carrier. It is only as good as its claim payment and we did not have any. But I am VERY happy with their pre-ex coverage system

    During Trip
    None of the above services were used

    Claim Process
    No claims made

    Robert from SK
    Review Received: May 28, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Rather routine set up of insurance. We had to add an extra day due to change by airline that made travel one day longer. We were charged a bit extra.

    During Trip
    We had luckily no need to contact insurance carrier. Our trip went well without mishaps.

    Claim Process
    There was no claim

    Leonard from CA
    Review Received: May 26, 2013
    Was this review helpful?
    1 out of 2 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Did not use.

    Claim Process
    N/a

    Karen from OR
    Review Received: May 25, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    When I reviewed the policy, I noticed it did not cover incidents of thefts, independent of baggage. I was a victim of pick pocketing on the metro; fortunately, I only lost 30 euro and $17. Since I paid for insurance, I wonder why it does not include coverage for pick pocketing. ???

    Sharon from CA
    Review Received: May 22, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    data requested to fill out application was straight forward - no problems. Quote was almost immediate.

    During Trip
    had no need to contact square mouth during/after trip. No trip disruptions.

    Claim Process
    n/a

    Arthur from MD
    Review Received: May 22, 2013
    Was this review helpful?
    1 out of 3 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    We do not need to process a claim for our most recent trip. However, we did for a past trip. Great insurance company. Very helpful service reps, help me process our claim easily and effectively. Great company with whom to do business.

    Norne from NY
    Review Received: May 21, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    This is the second year that we availed ourselves of your service.Your responses were quick and accurate. We are happy that we did not have to call upon your coverage and yet we were glad you are there if we need your help. Thanks

    During Trip
    N/a

    John from FL
    Review Received: May 21, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Did not use the emergency hotline.

    Lorna from TX
    Review Received: May 19, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful

Last updated: September 22, 2026