See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
During Trip
Fortunately, I did not use this service.
Before Trip
I did a lot of comparison shopping and through Squaremouth got a very good deal on the kind of travel insurance I needed. Recommended it to two sisters who were also going to abroad.
During Trip
Can't review any of these since we didn't need to use the policy.
Before Trip
Hard to comment on the carrier. It is only as good as its claim payment and we did not have any. But I am VERY happy with their pre-ex coverage system
During Trip
None of the above services were used
Claim Process
No claims made
Before Trip
Rather routine set up of insurance. We had to add an extra day due to change by airline that made travel one day longer. We were charged a bit extra.
During Trip
We had luckily no need to contact insurance carrier. Our trip went well without mishaps.
Claim Process
There was no claim
During Trip
Did not use.
Claim Process
N/a
During Trip
When I reviewed the policy, I noticed it did not cover incidents of thefts, independent of baggage. I was a victim of pick pocketing on the metro; fortunately, I only lost 30 euro and $17. Since I paid for insurance, I wonder why it does not include coverage for pick pocketing. ???
Before Trip
data requested to fill out application was straight forward - no problems. Quote was almost immediate.
During Trip
had no need to contact square mouth during/after trip. No trip disruptions.
Claim Process
n/a
Before Trip
We do not need to process a claim for our most recent trip. However, we did for a past trip. Great insurance company. Very helpful service reps, help me process our claim easily and effectively. Great company with whom to do business.
Before Trip
This is the second year that we availed ourselves of your service.Your responses were quick and accurate. We are happy that we did not have to call upon your coverage and yet we were glad you are there if we need your help. Thanks
During Trip
N/a
During Trip
Did not use the emergency hotline.
Last updated: September 22, 2026