Generali Travel Insurance Reviews

Before Trip
should have called the company directly to verify i had evacuation coverage...could not find any documentation that said it was included.

During Trip
N/A

Claim Process
N/A

Before Trip
I didn't have to contact the carrier for anything. Documents arrived immediately. No claim was filed. Everything was fine.

During Trip
Never used during the trip

During Trip
I do not need to make a claim so I do not know how good the claim sevice is.

Before Trip
I view that there was very little customer service regarding this purchase; since it was totally an on-line transaction and only computerization was involved.

During Trip
There was no interaction during the trip for customer service.

Claim Process
There was no claim involved regarding this policy.

Before Trip
Was affordable. Made it easy to to purchase the peace of mind needed in today's uncertain travel inviornment.

Claim Process
Buyer Beware!

This was for our honeymoon which we had to cancel. We had to call several times, wait on hold, fill out a form, fax it in, wait on hold some more, wait for a mail response, wait for an email response, get more information from the Doctor, fax in two doctor's forms. Then--ultimately--they said it was a pre-existing condition which is was not. Total Baloney. They didn't respond to the disputes and told us we could take it up with the state insurance board. One only has so much time. These guys delayed, asked endless questions and made us waste as much time as possible to get out of paying our claim.

Before Trip
All the documentation was delivered and clear easy to read.
I printed out all the info pror to our depature.

During Trip
I ended up in the ICU unit @ the hospital on the way to the cruise terminal in Ft. Laurderdale, FL.
My wife called the insurance company a few days later and received a claim form via email, since we were unable to complete the trip.

Claim Process
We have not heard from the insurance compnay as of today (1/4/2012). They say claims can take 2-4 weeks to process. And with the holidays, it is possible can take longer.

Before Trip
It was clear and simple, no fine print

During Trip
fortunatly, we required no claim.