Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
195,151
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AVG. MONTH
1,245
Total Reviews
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SINCE 2004
5,083
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,083 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3050
  • 4
    1030
  • 3
    415
  • 2
    134
  • 1
    235
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  • Generali Global Assistance policy: Custom

    Before Trip
    Easy, reasonably priced, no hassle, no headaches!

    During Trip
    Since I did not encounter any medical emergencies I can only comment on how easy and economical it was to purchase my travel insurance through SquareMouth. I saved hundreds of dollars!

    Claim Process
    No claims...

    Laurel J from OH
    Review Received: August 5, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Always fabulous.

    Linda from AZ
    Review Received: August 5, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Had no need to use any of the above.

    Claim Process
    No claims.

    Sharon from MO
    Review Received: August 3, 2012
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    Generali Global Assistance policy: Custom

    During Trip
    Did not use this service.

    Claim Process
    Did not use this service.

    Harold from OH
    Review Received: August 3, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    I had no direct contact with the insurance carrier, everything was handled through the Travel Agent.

    During Trip
    We did not have to use any service provided by the insurance carrier.

    Claim Process
    Did not use any of the above services.

    David D Sweda from PA
    Review Received: July 31, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Standard procedure. Nothing unusual. I purchased extra $500,000 protection from the parking company, for 2 bucks.

    During Trip
    There were no emergencies or calls.

    The fact, that the company was fro San Diego, was re-assuring.

    Claim Process
    There was no claim.

    John from CA
    Review Received: July 31, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Service, including responding to my difficult questions, was excellent.

    During Trip
    We did not use any service during our trip.

    Claim Process
    There are no claims.

    Corinne from CA
    Review Received: July 30, 2012
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    Generali Global Assistance policy: Custom Luxe

    During Trip
    Not used at all; no comment to make.

    Claim Process
    No claim made.

    LJ from IN
    Review Received: July 30, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Did not have to use the service.

    David from MO
    Review Received: July 29, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    No service needed during trip.

    Claim Process
    No claim required.

    Raleigh from TN
    Review Received: July 28, 2012
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    0 out of 0 people found this review helpful