See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
During Trip
Fortunately we did not need to test the service by making a claim.
Claim Process
We did not make a claim.
Before Trip
Squaremouth provides us with everything we need for or travel insurance, with no hassles & lots of optipns!
Before Trip
really nothing to it. Done all online and received the documents promptly. Easy process.
During Trip
nothing to report here.
During Trip
No claims or contact with customer service
Before Trip
Squaremouth was recommended by a friend who travels a lot. He said he would never travel without Squaremouth insurance. The price was significantly lower than what the travel agent's carrier was and for better coverage. We were travelling in an area of high potential political unrest. Fortunately we didn't have a to make a claim. Thank you for taking a potential worry out of my trip, it was great to know you'd be there if I needed you. I will definitely use Squaremouth's services again.
Before Trip
It was very easy to sign up for this coverage. No problems
During Trip
I did not have to use the emergency service at all nor contact anyone during the trip.
Claim Process
Did not have to make a claim.
Before Trip
It was very easy to find the right plan for my trip.
During Trip
I, thankfully, didn't need to use the insurance I bought while on my trip.
Claim Process
No claim
Before Trip
Good service
Claim Process
No claims
Before Trip
Everyone I talked with regarding questions prior to purchase was VERY informative, I was extremely impressed with that aspect.
The policy we purchased was exactly what we needed. I did not need to contact anyone during or after our trip, thank GOD.
During Trip
none
Last updated: September 22, 2026