Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3169
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    1049
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    438
  • 2
    139
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    251
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  • Generali Global Assistance policy: Custom

    During Trip
    Fortunately we did not need to test the service by making a claim.

    Claim Process
    We did not make a claim.

    John from AK
    Review Received: May 2, 2013
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Squaremouth provides us with everything we need for or travel insurance, with no hassles & lots of optipns!

    Doug from AB
    Review Received: May 1, 2013
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    Generali Global Assistance policy: Custom

    Before Trip
    really nothing to it. Done all online and received the documents promptly. Easy process.

    During Trip
    nothing to report here.

    Vincent from PA
    Review Received: May 1, 2013
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    Generali Global Assistance policy: Custom

    During Trip
    No claims or contact with customer service

    Larry from IN
    Review Received: May 1, 2013
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    Generali Global Assistance policy: Custom

    Before Trip
    Squaremouth was recommended by a friend who travels a lot. He said he would never travel without Squaremouth insurance. The price was significantly lower than what the travel agent's carrier was and for better coverage. We were travelling in an area of high potential political unrest. Fortunately we didn't have a to make a claim. Thank you for taking a potential worry out of my trip, it was great to know you'd be there if I needed you. I will definitely use Squaremouth's services again.

    Tina from CA
    Review Received: April 28, 2013
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    Generali Global Assistance policy: Custom

    Before Trip
    It was very easy to sign up for this coverage. No problems

    During Trip
    I did not have to use the emergency service at all nor contact anyone during the trip.

    Claim Process
    Did not have to make a claim.

    Jodie from CA
    Review Received: April 28, 2013
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    Generali Global Assistance policy: Custom

    Before Trip
    It was very easy to find the right plan for my trip.

    During Trip
    I, thankfully, didn't need to use the insurance I bought while on my trip.

    Claim Process
    No claim

    Noelle from FL
    Review Received: April 26, 2013
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Good service

    Claim Process
    No claims

    Vladimir from ON
    Review Received: April 24, 2013
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    Generali Global Assistance policy: Custom

    Before Trip
    Everyone I talked with regarding questions prior to purchase was VERY informative, I was extremely impressed with that aspect.
    The policy we purchased was exactly what we needed. I did not need to contact anyone during or after our trip, thank GOD.

    PD from NY
    Review Received: April 21, 2013
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    Generali Global Assistance policy: Custom

    During Trip
    none

    Steve from VA
    Review Received: April 20, 2013
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Last updated: September 22, 2026